Incident Coordinator

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $51.7k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases • Establish priorities and meet client deadlines with minimal direct supervision • Serve as primary contact for clients, affected customers, vendors, and internal specialists • Lead client intakes and assess incident information • Coordinate proposals, contracts, implementation activities, project schedules, and service administration • Analyze, clean, reconcile, and manage complex datasets for breach notification and fulfillment • Coordinate breach communications and mailings, including data scrubbing, letter production, client approvals, secure data transfers, and delivery to mailing providers • Monitor case progress, risks, dependencies, and stakeholder expectations • Resolve complex issues and escalate matters requiring support from other teams • Gather, organize, document, and preserve case facts, statements, affidavits, and other evidence • Maintain case notes, incident records, project updates, and stakeholder reporting in designated systems • Incorporate applicable data breach requirements into case coordination and client communications • Confirm resolution, close incident records, and deliver final case reporting to stakeholders

🎯 Requirements

• One to five years of project management experience, or relevant education or certifications demonstrating equivalent project planning and coordination knowledge • Three to seven years of client-facing experience in project management, customer service, case management, incident response support, or a comparable high-pressure service environment • Ability to manage multiple workstreams at different speeds using independent judgment, meeting deadlines, and maintaining attention to detail • Strong written and verbal English communication skills • Strong interpersonal skills, analytical thinking, and empathetic, solution-focused client and customer support approach • Advanced Microsoft Excel skills, including VLOOKUP or comparable lookup functions and data-cleaning functions • Proficiency with the Microsoft Office suite • Ability to manage secure document and data transfers accurately according to client and company processes • Applicants must be authorized to work in the United States full-time without employer support or sponsorship now or in the future • Adherence to company policies, sound judgment, trustworthiness, safe working practices, respectful communication, and protection of confidential and proprietary information

🏖️ Benefits

• Day-one eligibility for medical, dental, and vision coverage • Supplemental plan options • Spousal, domestic partner, and eligible dependent coverage on select plans • Tax-advantaged HSA and FSA accounts • Company-paid basic life and AD&D insurance • Optional voluntary life and AD&D insurance • Short- and long-term disability coverage • Legal plan • Pet insurance • Travel accident coverage • Adoption assistance and fertility planning coverage • Caregiver support • Dependent Care FSA with possibility of an employer match • Complimentary Care@Work membership • Up to 12 weeks of paid parental leave with eligibility for a gradual return • 401(k) with employer match • Employee Stock Purchase Plan (ESPP) • Financial wellness resources • Career coaching • Optional long-term care insurance • Tuition reimbursement • Flexible time off for exempt employees or paid time off for nonexempt employees • Up to 12 paid holidays per year • Commuter benefits • Employee discounts • Charitable gift matching • Paid volunteer time off • Corporate volunteer events • 24/7 professional therapy, coaching, and emotional well-being support • Guided meditation and physical, mental, social, and financial wellness resources • Annual bonus plan eligibility for regular, full-time non-sales positions • Potential eligibility for long-term incentives and other payments based on company guidance and plan documents • Remote work arrangement