Customer Support Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TrashLab

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📦 Logistics

Consulting • Logistics • Software

TrashLab is a comprehensive software platform designed specifically for waste haulers, aimed at enhancing efficiency, profitability, and safety. It integrates AI-powered features to streamline processes like customer communication, order management, and dispatch optimization. By automating vital functions such as billing and routing, TrashLab significantly reduces manual work while ensuring accuracy and improving customer service through real-time updates and automated notifications.

📋 Description

• Provide technical support and training to customers • Manage an inbound ticket queue, phone call queue, and inbound chat support • Build and own the customer-facing knowledge base, including documentation, tutorials, and training materials • Act as a customer advocate within the company by gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs • Implement new processes to increase the scalability of the team

🎯 Requirements

• Experience with product support, training, troubleshooting, and technical documentation • Experience in a customer-facing role, preferably in B2B software or technology sales • Highly organized and attentive to detail, with the ability to manage multiple priorities proactively • Ability to help customers with varying levels of technical proficiency adopt new software confidently • Exceptional problem-solving ability • Experience with support metrics such as CSAT, NPS, first response time, resolution time, SLA attainment, and ticket trends • Experience supporting customers with complex operations, such as those in waste and recycling, logistics, transportation, or field services • Experience with support systems like Front or Linear is a plus • Data and analytical skills are a plus • Self-motivated, takes ownership of work, and wants to help a startup grow

🏖️ Benefits

• Fully-covered options for health, dental, and vision insurance • Significant contributions for spouses & dependants • HSA • FSA • 401k • Commuter Benefits accounts available

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