Provider Services Representative II

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $56.3k - $69.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Trillium Health Resources

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with serious behavioral health, intellectual/developmental disabilities, and traumatic brain injury in North Carolina. The organization is committed to investing in the health and well-being of the communities it serves, providing services such as preventive health screenings, crisis intervention, and tailored care management. Trillium focuses on enhancing access to mental health and substance use services for its members and ensuring support for vulnerable populations.

📋 Description

• Support provider relations by delivering administrative assistance through the Provider Support Service Line • Coordinate service line activities, workflows, and daily operations • Respond to provider inquiries and resolve routine operational issues • Triage emails and calls and direct or transfer questions, concerns, or issues to the appropriate Trillium unit or department • Document provider interactions and service activities accurately • Support training and knowledge sharing among team members • Collaborate with internal stakeholders to support issue resolution • Maintain a professional, service-oriented response and high customer satisfaction

🎯 Requirements

• High school diploma or GED and six (6) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Associate's degree and four (4) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Bachelor's degree and two (2) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Equivalent combination of education and experience • Must reside within North Carolina • Must have a valid driver's license • Must be able to travel within catchment as required • May be required to work weekends, holidays, and/or during a disaster event or response • Preferred: Bachelor's degree or higher • Preferred: Qualified Professional status with the populations served • All candidates must pass a drug test as a condition of employment

🏖️ Benefits

• A collaborative, mission-driven work environment • Competitive benefits • Work-from-home options for most positions • Opportunities for professional growth in a diverse inclusive culture • Flexible work schedules with some roles with management approval • Health Insurance with no premium for employee coverage • Flexible Spending Accounts • 24 days of Paid Time Off (PTO) • 12 paid holidays in your first year • NC Local Government Retirement Pension (defined-benefit plan) • 401k with 5% employer match and immediate vesting • Public Service Loan Forgiveness (PSLF) qualifying employer • Quarterly stipend for remote work supplies

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