Customer Service Representative, Escalations, Self Pay

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

🏨 Hospitality

🔥 Funding within the last year

💰 $20k Grant - Trinity Health on 2025-10

Healthcare • Non-profit • Hospitality

Trinity Health is one of the largest not-for-profit, faith-based healthcare systems in the United States. With approximately 127,000 colleagues and over 38,300 physicians and clinicians, it provides a wide range of medical services and care to diverse communities across 26 states. The organization emphasizes its mission-driven, faith-based values, community impact, employee benefits, and career opportunities including travel nursing through its FirstChoice program. Headquarters are listed in Livonia, Michigan. Trinity Health focuses on patient care, community health, and supporting a large workforce of clinical and non-clinical staff.

📋 Description

• Perform day-to-day customer service activities within hospital revenue operations • Handle self-pay and insurance billing and collection inquiries within the revenue cycle process • Assist patients with billing issues, including payment plans, complaints, problems, and general inquiries • Document customer complaints, issues, interactions, actions taken, and results in appropriate systems • Track customer service encounter trends and recommend issue resolutions to the supervisor • Resolve customer complaints and issues independently or escalate them to the Supervisor Customer Service • Perform communication and follow-up processes, ensuring activities are submitted, tracked, trended, and reported to stakeholders • Perform other duties assigned by the supervisor • Maintain knowledge of applicable laws, regulations, and Trinity Health compliance policies

🎯 Requirements

• High school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems in a healthcare financial service setting, or an equivalent combination of education and experience • Experience in medical claims processing, financial counseling, financial clearance, accounting, or customer service activities • Previous service/call center experience • Excellent verbal and written communication skills and organizational abilities • Strong interpersonal skills and ability to interpret customer requirements and recommend appropriate actions • Accuracy, attention to detail, and time management skills • Ability to work independently and operate keyboard and telephone effectively • Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Ability to work in a collaborative, shared leadership environment • Ability to comply with Trinity Health policies and procedures