Patient Access Concierge

🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

🏨 Hospitality

🔥 Funding within the last year

💰 $20k Grant - Trinity Health on 2025-10

Healthcare • Non-profit • Hospitality

Trinity Health is one of the largest not-for-profit, faith-based healthcare systems in the United States. With approximately 127,000 colleagues and over 38,300 physicians and clinicians, it provides a wide range of medical services and care to diverse communities across 26 states. The organization emphasizes its mission-driven, faith-based values, community impact, employee benefits, and career opportunities including travel nursing through its FirstChoice program. Headquarters are listed in Livonia, Michigan. Trinity Health focuses on patient care, community health, and supporting a large workforce of clinical and non-clinical staff.

📋 Description

• Register patients and schedule appointments and surgeries • Verify demographic, clinical, financial, and insurance information during the pre-registration process • Accept point-of-service payments or provide guidance for payment options • Clear patients for service delivery • Verify patient identification, demographic information, and insurance coverage • Enter patient information accurately into hospital information systems • Refer patients with financial liability questions to appropriate resources • Accept medical authorization or referral forms when appropriate • Process key documents to obtain insurance information • Provide payment estimates for out-of-pocket costs • Educate patients and families on registration kiosks or online systems • Identify routine issues and escalate them to the Lead Patient Access Concierge

🎯 Requirements

• High school diploma • Associate degree preferred • One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities • Consideration may be given for commensurate customer service experience in another industry • Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits preferred • Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) preferred • Basic understanding of Microsoft Word, PowerPoint, and Excel • Excellent verbal and written communication skills • Data entry skills and organizational abilities • Superior interpersonal skills • Accuracy, attention to detail, ability to work independently, and good time management skills • Self-starter comfortable working in a fast-paced, results-oriented, collaborative, people-centered environment

🏖️ Benefits

• Strong orientation program • Generous tuition allowance • Career development • Office Hours – Monday - Friday • Competitive Pay • Paid Time Off • Tuition Reimbursement