Director, Client Services

Job not on LinkedIn

🕒 September 16

🤠 Texas – Remote

🤠 Texas – Remote

💵 $115k - $130k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TRISTAR Insurance Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

TRISTAR Insurance Group is a national third-party administrator (TPA) that provides insurance administration and risk management services to employers, insurers and public entities. Its solutions include property & casualty, workers' compensation, general and auto liability, managed care (bill review, case management, utilization review, nurse triage, pharmacy benefit management), absence and disability management, employee group benefits administration, and risk control and workplace safety services. TRISTAR emphasizes collaborative, technology-enabled and tailored services to transform risk into opportunity for its clients.

📋 Description

• Manage company client service delivery and maintain strong, long-term relationships with assigned clients • Serve as the main point of contact for account-related issues • Manage account setup functions for new clients • Monitor TRISTAR’s service to assigned client accounts • Develop and deliver consultative stewardship reporting to clients • Identify and educate clients on claim activity and trends affecting programs • Provide program recommendations • Conduct client visits and review client loss experience and company performance • Identify potential dissatisfaction before renewal meetings • Perform client renewals, contract revisions, and Client Service Instruction preparation • Negotiate changes or improvements to service plans • Direct and influence internal departments to reduce process, technology, and resource constraints • Coordinate client invoices, audits, and accounts receivable follow-up • Resolve major customer service issues and identify proactive solutions • Identify and solicit cross-selling opportunities • Participate in the local insurance community through advanced education and affiliation memberships • Prepare budgets and manage profit and loss for assigned accounts with Branch and Regional management • Ensure compliance with applicable Quality initiatives • Travel as required

🎯 Requirements

• Bachelor's degree in a related field or equivalent combination of education and experience • Minimum of 3–5 years of account management or alternatively 3–5 years of supervisory experience • Excellent oral and written communication skills, including presentation skills • Advanced skills in Microsoft Office products, Excel, and PowerPoint • Analytical and interpretive skills • Strong organizational and interpersonal skills • Excellent negotiation and facilitation skills • Leadership, management, and motivational skills • Ability to work independently and in a team environment • Strong account rounding ability • Strong understanding of workers’ compensation and liability claims • In-depth knowledge of client servicing • Experience with Captives and Programs that deliver alternative risk solutions • Ability to handle conflict and challenging issues in a fast-paced work environment • Ability to meet or exceed Performance Competencies • Ability to produce analytical program data through graphs and tables, use spreadsheets efficiently, and perform calculations and automation to process large volumes of data • Appropriate office attire

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