Strategic Client Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 10%

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Lead executive relationships as an Individual Contributor for top acute enterprise clients • Drive value realization across TruBridge’s revenue cycle management services, EHR, and third-party solutions • Develop and implement client success plans focused on retention, satisfaction, risk reduction, and growth • Maintain in-depth knowledge of client organizations and healthcare environments • Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators • Create value realization reporting to demonstrate ROI, support executive business reviews, identify gaps, strengthen renewal decisions, and inform growth opportunities • Align qualified clients with the TruBridge reference program • Own executive-level performance reviews with client financial and operational leaders • Translate revenue cycle data into actions improving cash collections, accounts receivable, denial outcomes, billing effectiveness, and financial health • Lead cross-functional Financial Health teams and subject matter experts in diagnosing challenges and executing corrective action plans • Manage escalations, risks, recovery milestones, and stakeholder accountability • Own assigned client relationships and execution, including retention, renewal readiness, satisfaction, risk reduction, and responsible growth • Identify and qualify expansion opportunities and partner with sales on upsell or cross-sell agreements • Develop best practices for client profitability management, including invoicing, accounts receivable, cash collections, write-offs, and contractual interactions • Comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations

🎯 Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred) • Ability to travel up to 60% • Demonstrated experience improving healthcare revenue cycle performance, with working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes • Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships • Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and follow through until risk is mitigated • Ability to work independently and collaborate effectively with subject matter experts • Strong relationship-building skills • Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders • Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans • At least 7 years of healthcare revenue cycle experience, including at least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives • Experience in strategic account management, healthcare technology, or health information systems (preferred)

🏖️ Benefits

• Ability to travel up to 60%

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