Client Manager II

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Independently own a portfolio of Tier 2 and Tier 3 customers as their primary point of contact and trusted resource • Manage a portfolio of 300–400 accounts, including adding trading partners, integrations, and platform questions • Drive customer retention through responsive and proactive relationship management • Flag and address churn risk early • Upsell and expand accounts by moving legacy contract customers to new subscription rate plans and identifying growth opportunities • Close renewals and expansion deals in a short-cycle environment • Route customer needs to Support, Services, or Leadership and follow through to resolution • Maintain accurate CRM records, including activities, notes, renewal timelines, and pipeline data • Stay current on TrueCommerce platform capabilities and share relevant product updates and insights with customers

🎯 Requirements

• 2–4 years of Account Management, Customer Success, or related B2B experience • Proven track record managing a high-volume book of business and hitting retention or growth targets • Comfortable managing 300+ accounts in a primarily inbound, responsive environment • Strong technical aptitude and ability to learn and navigate SaaS platforms and integrated workflows • Consultative selling skills for renewal, upsell, and expansion conversations • Strong written and verbal communication with a customer-first, ownership mindset • Mid-market AM or CS experience in a SaaS or B2B tech environment preferred • EDI knowledge or previous exposure to EDI workflows preferred • NetSuite familiarity a plus

🏖️ Benefits

• Remote-first and casual work environment • 401k with 3.5% company match, vested after 2 years • 20 PTO days + 1 birthday day off + 3 summer days + 1 volunteer day + 11 company holidays • Medical, dental, vision, and other life/health insurance plans • Paid parental leave • Wellness reimbursement program