Customer Retention Specialist

🔥 3 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruVista

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1897

💼 Consulting

📦 Logistics

📡 Telecommunications

Consulting • Logistics • Telecommunications

TruVista is a telecommunications provider delivering high-speed fiber internet, digital TV, and voice services across South Carolina and Georgia. With over 125 years of experience, TruVista offers speeds up to 5 Gbps, tailored solutions for residential and business customers, and innovative technologies such as whole-home Wi-Fi and home security systems. Their focus is on providing reliable connectivity and customer support to enhance the user experience.

📋 Description

• Achieve assigned customer satisfaction, customer retention, and former customer win-back sales objectives • Contact new and existing customers after service installations, trouble ticket resolutions, repeat technician visits, and customer call requests from Net Promoter Score surveys • Escalate customer installation and service issues and maintain customer contact through resolution • Partner with Sales, Marketing, Field Operations, Network Operations, and Finance departments • Handle customer disconnect requests and perform customer “save” attempts • Contact former customers to present win-back offers and close sales • Develop and maintain knowledge of Truvista value propositions, product offerings, competitors, and their sales and marketing strategies • Develop trusted customer relationships using a consultative, solutions-based approach • Customize and present value propositions and solutions to existing and former customers • Maintain a list of referenceable customers to support former-customer win-back sales • Act as the voice of the customer and communicate customer needs to Truvista leadership • Update and maintain accurate customer contact information and records in the Truvista sales system • Promote Truvista’s reputation and brand image in its service areas • Complete additional duties and projects assigned by management • Maintain consistent and on-time attendance

🎯 Requirements

• High school diploma, GED or equivalent combination of education and experience • One year of related training and experience • Industry experience is preferred • Solid operating knowledge and ability in Microsoft Word, Excel, PowerPoint, and Outlook • Ability to achieve customer satisfaction, customer retention, and former customer win-back sales objectives • Ability to handle customer disconnect requests and perform customer “save” attempts • Ability to develop and maintain an in-depth understanding of Truvista value propositions and product offerings • Ability to maintain a strong working knowledge of market competitors and their sales and marketing strategies • Ability to develop trusted customer relationships using a consultative, solutions-based approach • Ability to compose professional business correspondence • Ability to read, analyze, interpret, develop, and negotiate contracts • Effective customer service, organizational, planning, and problem-solving abilities • One-year related training and experience • Two-year or four-year degree is a plus

🏖️ Benefits

• Work from home • Full-time employment