Technical Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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👻 Ghost score 3%

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Tulip Interfaces

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $100M Series C on 2021-08

Consulting • Healthcare • Logistics

Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.

📋 Description

• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts • Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases • Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders • Identify opportunities for deeper platform adoption and technical optimization • Conduct technical workshops, training sessions, and platform deep-dives • Help customers design scalable solutions using Tulip's no-code platform • Guide customers through complex technical implementations and integrations • Collaborate with customers to establish technical best practices and governance • Work closely with Account Executives and Customer Success Managers to ensure seamless customer experience and account growth • Partner with Product and Engineering teams to communicate customer technical requirements • Collaborate with Sales Engineering during expansion opportunities • Support renewal processes with technical value demonstrations • Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies • Develop technical content, documentation, and enablement materials • Participate in customer advisory boards and technical user groups • Represent Tulip at industry events and technical conferences • Actively use AI tools in the technical workflow

🎯 Requirements

• 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar) • 3+ years of Tulip delivery experience or equivalent MES experience, at the L4 SOLV level • Strong understanding of manufacturing operations, Industry 4.0, or industrial software • Experience with APIs, system integrations, and database concepts • Familiarity with no-code/low-code platforms preferred • Ability to travel (estimated 20%) • Excellent written and verbal communication skills • Ability to translate complex technical concepts for diverse audiences • Strong presentation and workshop facilitation skills • Collaborative mindset with experience working across teams • Deep knowledge of digital transformation initiatives in industrial settings • Understanding of manufacturing processes and operational challenges • Experience with manufacturing execution systems (MES) and similar platforms

🏖️ Benefits

• Direct impact on product and culture • Company equity • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) • Flexible work schedule and unlimited vacation policy • Virtual company events and happy hours • Fitness subsidies • An inclusive, dog-friendly office with diverse and inspiring colleagues