Robotics Maintenance & Field Service Technician II/III

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $70k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Tutor Intelligence

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🤖 Artificial Intelligence

🏭 Manufacturing

Logistics • Artificial Intelligence • Manufacturing

Tutor Intelligence is a full-service robotics and automation provider built to serve contract packagers. The company partners with the world's largest third-party logistics providers (3PLs) to automate short-run packaging and post-packaging processes, addressing challenges such as variability in SKUs, patterns, orders, and volumes. Tutor Intelligence offers flexible and affordable pricing per hour of usage, making its AI-driven robotics solutions accessible for a range of packaging applications.

📋 Description

• Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff • Perform preventative maintenance on autonomous robotic systems • Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues • Execute repairs, upgrades, retrofits, and field modifications • Support customer ramp-up and operational readiness following deployment • Work directly with customers to maximize uptime, reliability, and operational performance • Document failures, collect field data, and support root cause investigations • Partner with Engineering to improve product reliability and serviceability • Develop maintenance procedures, service standards, troubleshooting guides, and best practices • Support product validation, pilot deployments, and new product introductions • Travel throughout the United States for deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events

🎯 Requirements

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems • Strong mechanical aptitude and hands-on problem-solving skills • Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues • Experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems • Ability to read electrical schematics, mechanical drawings, and technical documentation • Experience using hand tools, power tools, multimeters, and diagnostic equipment • Strong communication skills and customer-facing professionalism • Ability to work independently and take ownership of problems • Willingness to learn new technologies and operate in a fast-paced environment • Valid driver's license and ability to travel extensively • Approximately 75% travel throughout the United States • Robotics or automation experience is a bonus • Field service experience is a bonus • PLC troubleshooting experience is a bonus • Networking or Linux experience is a bonus • ROS experience is a bonus • Startup or high-growth company experience is a bonus • Military technical background is a bonus • Fabrication, machining, welding, or 3D printing experience is a bonus • Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, or a related field is a bonus

🏖️ Benefits

• Fully employer-covered health insurance • Managed 401(k) • Regular in-office meals • Unlimited PTO • Holidays • Social events • Collaborative, low-ego work culture • Ownership and autonomy in solving real problems • Equal opportunity employment