Manager, Deal Desk

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $106.3k - $156.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Build and maintain trusted working relationships with NAMER Sales leaders and advise sellers strategically. • Establish mechanisms for deal prioritization and review, owning total deal flow under aligned leaders. • Oversee Sales partnership to structure commercially sound deals by analyzing price, volume, and risk tradeoffs within Twilio’s financial guardrails. • Lead the architecture, governance, and optimization of complex financial models and pricing frameworks for high-value, non-standard commercial deals. • Act as a player-coach for a team of analysts, managing deal flow and owning complex deal work. • Supervise end-to-end quote-to-signature support, including pricing and financial analysis, order form creation, redline evaluation, DocuSign execution, and opportunity closure. • Collaborate with Product Management, Commercial Legal, Billing Operations, Order Management, and Finance. • Influence policy, process, and tooling automation requirements.

🎯 Requirements

• Bachelor’s or Associate’s Degree plus a minimum of 5 years’ experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations, preferably in contracting, procurement, or billing operations; or 7 years of relevant experience if no degree. • Minimum 2 years’ experience directly managing a team. • Ability to manage or delegate complex, bespoke financial analysis. • Ability to manage or delegate commercial customization for strategic customer deals, or willingness to learn. • Willingness to work closely with Account Executives throughout the sales cycle and provide exceptional customer service. • Detail-oriented and highly organized, able to work in a fast-paced environment and juggle multiple responsibilities. • Excellent verbal and writing skills. • Ability to comprehend and communicate complex written concepts. • High-integrity character aligned with Twilio Magic. • Comprehensive experience with Salesforce, DocuSign, CPQ systems, Conga CLM, MS Office and/or G Suite is desired.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility may apply • Corporate bonus plan eligibility may apply • Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Support for employee volunteering and donation efforts