Principal Software Engineer – Identity Graph

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🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Own the technical vision and system architecture for Identity Graph - evaluating and selecting the optimal technology stack to store complex identifiers and their relationships. • Design, implement, and maintain high-performance, synchronous read models capable of serving identifier topologies and risk postures fast enough for real time risk decisions. • Build out complex data pipelines optimized for multi-cadence hydration, margin real-time dynamic events, periodic batch enrichments and static reference data. • Bake in strict privacy boundaries and secure PII handling from day 1. • Partner closely with product and engineering leadership to manage expectations, set direction, and turn initial concepts into actionable plans, • Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities and unblock cross-team initiatives. • Wrangle ambiguity and execute with a bias for action in grey areas - proactively breaking down undefined problems, making pragmatic architectural trades offs and helping write requirements instead of waiting for them • Establish strong production quality, resilience and observability standards for a large-scale data and distributed graph platform. • Deeply collaborate with the engineering team, prioritizing mentorship, knowledge-sharing, and pairing to elevate the team’s technical bar while actively bringing others along with you.

🎯 Requirements

• 8+ years experience in designing, building and operating high-scale, mission critical distributed systems, graph databases, and complex data models. • Deep hands-on expertise in a production-grade code base in a modern programming language, setting best practice coding standards and writing high quality code. • Proven experience serving as a strong technical anchor, owning system architecture and vision, and leading cross-functional engineering teams through implementation. • Exceptional ability to wrangle ambiguity and execute with a bias for action - proactively clarifying boundaries, defining scope and turning concepts into an actionable MVP. • Deep commitment to collaborative team dynamics and mentorship, with a track record of prioritizing bringing others along and actively raising a team's technical bar. • Excellent written and verbal communication skills with proven ability to manage stakeholder expectations and drive technical alignment across product and engineering. • Bachelor’s degree in Computer Science or related industry experience. • Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • And much more