Client Growth & Success, Operations Associate

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Support the AVP of Client Success - Health Plans in operational management of a strategic health plan partnership spanning multiple lines of business and employer groups. • Partner with the Client Growth & Success team to support consistent execution across the employer portfolio. • Manage recurring operational processes, calendars, trackers, and documentation. • Maintain accurate employer and program-level information, including selections, renewal status, effective dates, and contacts. • Prepare and distribute recurring notifications and communications. • Identify missing information, deadlines, process gaps, and outstanding actions; drive follow-through to resolution. • Maintain a source of truth across Salesforce and internal tracking tools. • Coordinate recurring, ad hoc, and cross-functional reporting; review data for completeness and accuracy. • Coordinate annual renewals and program selections for employer groups. • Track renewals, program additions, changes, terminations, decisions, risks, and delays. • Design and maintain trackers and dashboards for leadership visibility. • Coordinate cross-functional action items, operating procedures, workflows, templates, and tools. • Identify opportunities to streamline, standardize, and automate recurring processes. • Support health plan meetings and internal reviews. • Perform other duties as assigned.

🎯 Requirements

• 1–3 years of experience in client success operations, program coordination, project management, healthcare operations, account management, or a related role. • Strong organizational and analytical skills, including managing recurring processes, high volumes of detail, and multiple data sources. • Exceptional attention to detail with commitment to accuracy and follow-through. • Clear and professional written and verbal communication skills. • Proactive and resourceful, with ability to identify gaps, anticipate needs, and drive work through completion. • Ability to coordinate across multiple teams and stakeholders without direct authority. • Ability to work independently and prioritize effectively in a fast-paced, evolving environment. • Experience in healthcare, digital health, health plans, or employee benefits preferred. • Experience with Salesforce (SFDC), JIRA, and Zendesk preferred. • Applicants must be based in the U.S. • Applicants must be authorized to work for any employer in the U.S. • Must not require employer sponsorship or takeover of sponsorship of an employment visa.

🏖️ Benefits

• A competitive compensation package in line with leading technology companies • A remote and accomplished global team • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • High level of flexibility