Account Processor

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Perform document processing and record-keeping tasks associated with customer accounts • Enter new account information and change information on existing accounts • Record transactions • Answer customer inquiries • Receive, classify, consolidate, and summarize documents and information • Complete reports and provide administrative support • Resolve customer problems • Respond to customer requests for information • Identify and resolve or escalate complex problems • Work Monday through Friday from 8am to 5pm Central Time

🎯 Requirements

• High school diploma or equivalent • Typically three to five years of clerical and customer service experience • Thorough knowledge of products, services, terminology, procedures, and systems related to the assigned area • Strong customer service skills • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service • Ability to identify and resolve or escalate complex problems • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Effective verbal and written communication skills • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies • Must comply with applicable employment eligibility verification and background-check requirements

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • Pension • Disability accommodations during the application or hiring process