Lead Employee Relations Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $123k - $163k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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UFG Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

UFG Insurance is a property and casualty insurance company that provides commercial insurance products and services, including inland marine, commercial property, commercial liability, workers' compensation, surety, excess & surplus, reinsurance and businessowners policies. It focuses on serving businesses—manufacturing, construction, real estate, architects and engineers, heavy equipment dealers and other small to mid-sized enterprises—through agents and brokers, emphasizing claims service, risk control consulting, premium audit and in-house service capabilities.

📋 Description

• Lead the build-out and ongoing development of UFG's employee relations function, including the operating model, service standards, intake and escalation protocols, investigation practices, case management, documentation requirements, and governance routines • Serve as the senior Human Resources subject matter expert for employee relations, workplace investigations, corrective action, performance improvement documentation, conflict resolution, and employment risk management • Establish consistent employee relations frameworks, templates, decision guides, manager resources, and quality standards • Partner with UFG's Legal Department on complex employee relations matters, including workplace investigations, ethics hotline reports, policy violations, harassment, discrimination, retaliation, and employee complaints • Lead and conduct objective workplace investigations; prepare investigation plans, interview documentation, findings, recommendations, and supporting materials • Develop and maintain a centralized employee relations case management approach, including case categorization, documentation standards, record retention, service-level expectations, and reporting practices • Analyze employee relations data and trends to identify recurring issues, organizational risk, policy or process gaps, and opportunities for proactive intervention • Provide consultation and coaching to leaders and Human Resources Business Partners regarding workplace concerns, employee conduct, policy interpretation, performance management, corrective action, and complex employment matters • Apply sound judgment with Legal to interpret employment laws, company policies, and Human Resources procedures • Build partnerships with leaders, Human Resources Business Partners, Legal, Compliance, and other cross-functional stakeholders • Provide employee relations expertise and risk assessment for organizational restructures, workforce transitions, and reduction-in-force activities • Support unemployment claims, administrative agency responses, ethics and compliance matters, and employment-related documentation • Lead development and facilitation of manager and Human Resources training on employee relations topics • Identify and implement continuous improvements to Human Resources policies, procedures, manager resources, employee relations practices, and the overall employee experience

🎯 Requirements

• Bachelor’s degree in human resources, business administration, or a related field required • Professional Human Resources certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred • 7+ years of progressive Human Resources experience with significant responsibility in employee relations, workplace investigations, performance management, and employment law • 3+ years of Human Resources experience within a property and casualty insurance carrier required • Demonstrated experience independently leading complex workplace investigations and advising leaders on sensitive, high-risk employee relations matters • Experience building or maturing employee relations infrastructure, including intake and escalation processes, case management, documentation standards, reporting, manager tools, and training • Experience partnering directly with business leaders, Human Resources Business Partners, Legal, and Compliance to resolve complex employment issues and drive consistent practices across an organization • Advanced knowledge of employee relations principles, workplace investigations, employment law, performance management, and Human Resources best practices • Strong understanding of federal, state, and local employment laws and regulatory requirements • Working knowledge of property and casualty insurance operations, organizational structures, and business functions • Excellent investigative, interviewing, documentation, analytical, and case-management skills • Strong conflict resolution, mediation, and problem-solving abilities • Ability to assess employment risk, identify patterns and root causes, and provide practical, business-focused recommendations • Strong consultative, relationship-building, and influencing skills, with the ability to establish new practices and lead through partnership without direct authority • Excellent written, verbal, and interpersonal communication skills • Ability to manage highly sensitive and confidential information with professionalism and discretion • Strong project management and organizational skills, with the ability to build sustainable processes while managing multiple complex cases, priorities, and deadlines • Ability to exercise sound judgment while balancing legal compliance, employee experience, and business objectives

🏖️ Benefits

• Annual incentive compensation • Medical, dental, vision & life insurance • Accident, critical Illness & short-term disability insurance • Retirement plans with employer contributions • Generous time-off program • Programs designed to support the employee well-being and financial security