Radiology Scheduler

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Manage inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging and specialty services • Schedule, reschedule, cancel, and confirm patient appointments across imaging, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, physician scheduling, and main call support • Respond to patient inquiries about imaging services, availability, preparation instructions, insurance verification, and general service information • Document patient interactions, appointment details, and updates in scheduling systems and CRM platforms • Review patient orders, referrals, and provider instructions to schedule appointments according to protocols • Navigate multiple scheduling, CRM, and communication systems simultaneously • Communicate with patients, providers, and internal teams to coordinate care and resolve scheduling needs • Follow workflows, call flows, knowledge resources, HIPAA regulations, and privacy and security standards • Identify patient needs and resolve concerns while meeting service expectations • Maintain productivity, quality, attendance, and schedule-adherence standards in a high-volume contact center • Participate in modality-based training, coaching sessions, and performance improvement activities • Perform other assigned duties

🎯 Requirements

• High school diploma or GED required • Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with required hands-on experience scheduling medical appointments within a healthcare organization • Work-from-home experience in a private, secure, distraction-free environment compliant with HIPAA and company data privacy standards • Strong verbal communication, empathy, professionalism, and telephone etiquette • Understanding and consistent adherence to contact center performance metrics and Remote Work Agreement expectations • Ability to adhere to assigned schedules, maintain reliability, punctuality, and attendance • Flexibility to adjust shifts, swap coverage, and work overtime based on business needs • Ability to work evenings, weekends, or holidays as required • Ability to manage multiple systems and tasks simultaneously • Strong attention to detail and ability to follow protocols and workflows • Problem-solving and customer inquiry research skills • Basic computer proficiency with Windows-based systems, Outlook, Teams, CRM, and scheduling platforms • Typing speed of at least 40 words per minute • Must complete assessments independently if required • Ability to comply with HIPAA, privacy, and security standards

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • 401(k) plan with company match • Paid time off (PTO) and holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities • Required training programs • Coaching sessions and feedback • Remote work from home