Executive Director – IT Operations

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UMS

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201 - 500 employees

UMS enables optimal Utility performance. We are driven each day by opportunities to serve you and your residents. Whether you have outdated infrastructures, fragmented systems or non-revenue water loss, UMS brings the expertise and experience to support your Utility and the community you serve.

📋 Description

• Lead and mentor a team of IT leaders responsible for enterprise infrastructure operations. • Oversee the delivery of complex infrastructure initiatives, including network upgrades, capital projects, renovations, and technology modernization efforts. • Develop and implement operational strategies that improve reliability, resilience, and service quality across multiple campuses. • Manage infrastructure budgets, capital planning, vendor relationships, and contract performance. • Partner closely with campus IT, Facilities, Procurement, Finance, and executive leadership to coordinate large-scale initiatives. • Establish operational metrics, drive continuous improvement, and ensure alignment with cybersecurity and compliance requirements. • Foster a collaborative, service-oriented culture focused on innovation, accountability, and exceptional customer service.

🎯 Requirements

• Bachelor's degree in Information Technology, Engineering, Business, or a related field (or an equivalent combination of education and experience). • Eight or more years of progressively responsible leadership experience in IT operations, infrastructure, or network services. • Experience leading managers and cross-functional operational teams in a complex, multi-site IT environment. • Demonstrated expertise in: • - Enterprise networking and infrastructure operations • - Strategic planning and technology modernization • - Budget development and financial stewardship • - Vendor and contract management • - Leading large, cross-functional projects • - Building collaborative relationships across technical and non-technical stakeholders

🏖️ Benefits

• Competitive salary and comprehensive benefits • Generous paid time off and holidays • Retirement plan with employer contributions • Professional development opportunities • Flexible remote work environment with occasional travel to campuses across Maine • The opportunity to make a lasting impact on higher education throughout the state