Software Support Analyst

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UMS

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201 - 500 employees

UMS enables optimal Utility performance. We are driven each day by opportunities to serve you and your residents. Whether you have outdated infrastructures, fragmented systems or non-revenue water loss, UMS brings the expertise and experience to support your Utility and the community you serve.

📋 Description

• Configure, maintain, and optimize enterprise applications. • Partner with business stakeholders to analyze needs and recommend technology solutions. • Troubleshoot application issues and coordinate resolutions with technical teams and software vendors. • Participate in software implementations, upgrades, testing, and system enhancements. • Support application security, system integrations, and data integrity. • Develop user documentation and deliver training to system users. • Collaborate with cross-functional teams to improve business processes and enhance enterprise systems.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Information Systems, or a related field, or an equivalent combination of education and experience. • Three years of progressively responsible experience supporting enterprise business applications, business systems analysis, software implementation, or application administration. • Strong analytical, problem-solving, and customer service skills. • Excellent written and verbal communication skills. • Ability to manage multiple priorities while working independently and collaboratively.

🏖️ Benefits

• Comprehensive health benefits, including medical, dental, vision, flexible spending accounts (FSA), and Health Savings Account (HSA) options • Employer-paid benefits, including basic life insurance and long-term disability coverage, with additional voluntary coverage options available • Retirement plan through TIAA with 10% employer contribution and opportunities for additional tax-deferred retirement savings • Generous paid time off, including vacation and sick leave, plus 13 paid holidays each year • Tuition waiver program for employees, including graduate courses and Maine Law, plus substantial tuition discounts for eligible spouses and dependent children • Employee Assistance Program (EAP) and wellness programs supporting your health and well-being • Professional development and opportunities to grow your career within Maine's public university system • Additional voluntary benefits, including pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options