Customer Support Representative

Job not on LinkedIn

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

United Allergy Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

🤝 B2B

💰 $5M Venture Round - United Allergy Services on 2013-04

Healthcare • B2B

United Allergy Services is a company that enables healthcare providers to offer on-site allergy testing and personalized allergen immunotherapy in their offices. Founded in 2009, UAS partners with hundreds of practitioners across 20+ states to deliver environmental and food allergy testing (needle-free scratch tests and food panels), subcutaneous immunotherapy (allergy shots), and sublingual immunotherapy (Allergy Allay Drops®). In addition to clinical services, UAS provides trained on-site staff or self-managed kit options, operational management, training and continuing education, mobile patient app (myAllergyPal®), patient adherence and tracking, payer relations and reimbursement support, supply procurement, marketing collateral, and quality assurance to practices.

📋 Description

• Develop key relationships with existing customers through frequent inbound and outbound calls, emails, and ongoing support • Build productive customer relationships supporting long-term business needs and retention • Respond to customer issues, including tier-one clinical questions, order fulfillment, invoice inquiries, payment allocation, claims or denials, and general service requests • Support timely invoice payments and collections across an assigned portfolio of accounts • Lead and participate in customer conference calls • Provide customer education on process guidance and best practices • Collaborate with teams across United Allergy Services to resolve customer concerns • Comply with legal, regulatory, and company policy requirements • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree preferred, or a high school diploma with at least two years of experience in customer or patient support • At least two years of experience in patient scheduling or billing in a high-volume healthcare office, clinical operations within an allergy center, or payer relations • Experience in two or more of patient scheduling, billing, clinical operations within an allergy center, or payer relations is strongly preferred • Experience managing and resolving issues in a high-touch customer service environment, both in person and by phone • Strong communication and presentation skills • Sound problem-solving ability • Ability to multitask, prioritize, and manage time effectively • Experience meeting or exceeding quotas and performance metrics is preferred • Proficiency with Microsoft Office and database software • Experience with Microsoft Excel, Word, Outlook, and Salesforce is required • Ability to type at least 30 words per minute • High school diploma or bachelor's degree pathway as specified • Ability to comply with applicable legal, regulatory, and company policy requirements

🏖️ Benefits

• Opportunity to make a meaningful impact for physician partners and patients • Career-building opportunity with an experienced, forward-looking team • Remote work arrangement