Engagement Director

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $160k - $220k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Unlearn.AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 Venture Round on 2023-03

Healthcare • Consulting • Manufacturing

Unlearn. AI is a clinical research company that leverages artificial intelligence technology to enhance the process of clinical trials. The company specializes in creating digital twins of patients using its state-of-the-art platform, which aims to improve the accuracy and efficiency of clinical trials. By predicting clinical outcomes with precision at every future time point, Unlearn. AI supports data-driven decision-making and optimizes trial timelines. The platform enables smaller, cost-effective trials without compromising their power, and identifies sensitive clinical outcomes through detailed disease modeling, notably accelerating clinical development in various diseases, including Alzheimer's. The solutions offered by Unlearn. AI align with current FDA and EMA guidelines.

📋 Description

• Build deep and trusting customer relationships as the point of contact for satisfaction, retention, and expansion • Coordinate customer-facing timelines, milestones, and deliverables • Align internal delivery plans with customer commitments • Identify opportunities to expand and strengthen customer collaborations • Communicate customer insights internally to improve the business • Identify risks, dependencies, and roadblocks in customer projects • Lead cross-team problem-solving workstreams to resolve issues before they affect delivery • Drive accountability and clear communication across delivery teams • Define priorities and keep customer projects on track • Report customer delivery progress, risks, and resource trade-offs to leadership regularly • Track timelines, milestones, interdependencies, and resource needs across customer engagements • Support leadership resourcing and product-delivery planning • Establish project-management practices, cadences, and resource-planning tooling • Create a single source of truth for customer projects without heavyweight process overhead • Partner with Technology, Science, Product, Commercial, Marketing, and G&A teams • Report directly to the Chief Commercial Officer and serve as the conduit between delivery and commercial teams • Own the customer relationship after contract signature • Translate sponsor priorities into actionable delivery-team requirements • Hold accounts accountable to contracted commitments • Surface expansion opportunities for the commercial team

🎯 Requirements

• 7+ years of experience delivering services or technology to clinical development groups at pharma or biotech sponsors: CRO, clinical tech vendor, or consulting • Extensive experience working with biopharmaceutical companies, with deep, demonstrated fluency in the pharma and clinical development landscape • Direct sponsor-facing ownership of accounts or engagements • Track record of leading a cross-functional team to delivery on customer engagements involving services, technology, and software products • Experience surfacing expansion opportunities in an existing account • Experience working between a commercial team and a delivery or technical team • Exceptional communication and stakeholder-management skills • Ability to lead and influence cross-functional teams without direct authority • Strong problem-solving instincts and proactive approach to surfacing and resolving risks and roadblocks • Exposure to biostatistics or quantitative methods is strongly preferred • Bachelor’s degree in Business, Life Sciences, Engineering, or a related field • Advanced degree in a life-sciences or technical discipline is a plus • Comfort operating in a fast-moving startup environment • Based locally in San Francisco Bay Area, or remote and open to travel 25% of the time

🏖️ Benefits

• Meaningful equity participation • 100% company-covered medical, dental, & vision insurance plans • 401k plan with matching • Flexible PTO plus company holidays • Annual company-wide break December 24 through January 1 • Commuter benefits • Paid Parental Leave • Remote work option • Travel flexibility for remote employees