Manager, Absence Operations

Job not on LinkedIn

🔥 4 minutes ago

🦞 Maine, South Carolina, +1 more states – Remote

🦞 Maine – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $75.5k - $142.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Unum UK

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Unum UK is a specialist, market-leading employee benefits provider with a presence in the UK, US, and Poland. With a proud history of helping people thrive for 175 years—over 50 of which have been in the UK—Unum UK offers a range of employee benefits including Group Income Protection, Group Life Insurance, Group Critical Illness Cover, Dental Insurance, and Optical Insurance. The company emphasizes improving workplace health, happiness, and productivity through accessible health and well-being services. Unum UK prides itself on being a high-quality brand with a visionary approach, aiming to pre-empt the needs of employees and provide effective support to enhance their lives every day.

📋 Description

• Lead and manage a team of specialists, including hiring, performance management, retention, and development • Build a high-performing, learning-focused environment through coaching, training, and professional growth • Deliver consistent absence services meeting or exceeding service levels and goals for accuracy and timeliness • Support complex strategic, transformational, and growth projects • Act as a service leader in operational escalations, client discussions, and field partner interactions • Set expectations, involve team members in goal setting and work planning, and address performance issues • Ensure fair and objective case management in accordance with plan provisions, state regulations, procedures, and Unum claims philosophy • Monitor operational performance through trend and reporting reviews, root-cause analysis, and recommendations to the Director • Drive account de-escalation and resolution with Director/AVP leadership • Maintain relationships with field and upstream/downstream partner teams • Identify and implement productivity, quality, and service improvements • Manage to budget and support operating effectiveness through information sharing and change implementation • Support customer relationships related to claim and leave service experience • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent experience required • 5+ years of technical absence management experience preferred • Prior experience leading a service oriented team preferred • Possess or be willing to gain a solid understanding of all relevant products and services • Proven ability to drive performance, service, and productivity improvements • Ability to set direction, monitor results, build followership and lead through change • Strong influencing skills and ability to build alignment and resolve conflict • Strong critical thinking and problem-solving skills • Solid understanding of key business metrics and trends • High integrity, sound judgment, and commitment to confidentiality • Excellent written and verbal communication skills

🏖️ Benefits

• Award-winning culture • Inclusion and diversity as a priority • Performance Based Incentive Plans • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability • Generous PTO (including paid time to volunteer!) • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • Healthcare benefits (health, vision, dental) • Insurance benefits (short & long-term disability) • Paid time off • 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not