National Client Manager

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🔥 0 minutes ago

🦞 Maine, Tennessee – Remote

🦞 Maine – Remote 🎸 Tennessee – Remote

💵 $89.9k - $169.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

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Unum UK

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Unum UK is a specialist, market-leading employee benefits provider with a presence in the UK, US, and Poland. With a proud history of helping people thrive for 175 years—over 50 of which have been in the UK—Unum UK offers a range of employee benefits including Group Income Protection, Group Life Insurance, Group Critical Illness Cover, Dental Insurance, and Optical Insurance. The company emphasizes improving workplace health, happiness, and productivity through accessible health and well-being services. Unum UK prides itself on being a high-quality brand with a visionary approach, aiming to pre-empt the needs of employees and provide effective support to enhance their lives every day.

📋 Description

• Maintain consultative relationships with complex group, VB, and integrated customers with 2,000 or more lives • Develop and implement customized service strategies for assigned national cases • Drive growth and retention through strategic customer relationship management • Improve block profitability, participation, and case and premium persistency • Assist field partners with permanent and temporary national assignments • Facilitate special initiatives and projects and act as liaison for field partners • Lead resources and coordinate efforts to meet client needs • Develop actions through risk and H&P analysis and claim consultation • Recommend actions, resolve issues, and identify solutions using Unum services and solutions • Assure complete and accurate implementation of new business • Partner with Home Office functional areas on implementation • Delegate and set expectations with customer business teams • Hold Home Office, third parties, and technology partners accountable for issue resolution and implementation planning • Own account management strategy for an assigned national block of business • Develop and implement customized strategic business plans for each client • Execute renewal conditioning and prepare pre-renewal face-to-face visits • Partner with Sales Consultants on annual renewals and present renewal data • Develop enrollment and re-enrollment strategies to market Unum benefits • Develop broker, consultant, third-party firm, benefits administration, and exchange relationships • Consult with clients on Unum solutions and health management strategies • Identify new business and growth opportunities • Consult with employers on administrative and enhanced service offerings • Attend customer site visits to Portland, Chattanooga, or Glendale • Conduct frequent proactive face-to-face customer meetings • Facilitate ad hoc projects • Train Home Office and field partners on National Client Management strategies or initiatives

🎯 Requirements

• Bachelor’s degree preferred • 5 to 7 years employee benefits/insurance industry experience preferred • Strong consultative skills; able to think broadly when problem solving and making decisions • Segment/specialty knowledge preferred • Superior relationship building/management, interpersonal, and partnership skills • Presale expertise that can assist in the influence and sale of Unum’s value proposition • Demonstrated success in critical thinking; able to analyze data and make effective recommendations • Excellent communication, presentation, negotiation, persuasion, and conflict management skills • Ability to anticipate needs of clients and educate • Robust strategic re-enrollment expertise • Strong organizational, planning, time management and delegation skills • Strong leadership skills and ability and desire to coach and mentor others • Full understanding of underwriting and risk concepts • Full understanding of and ability to correlate the entire UNUM product portfolio to educate and cross-sell products/services to brokers/clients • Strong business and financial acumen • Strong computer skills • Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion • Ability to travel as needed

🏖️ Benefits

• Award-winning culture • Inclusion and diversity as a priority • Performance Based Incentive Plans • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability • Generous PTO, including paid time to volunteer • Up to 9.5% 401(k) employer contribution • Mental health support • Career advancement opportunities • Student loan repayment options • Tuition reimbursement • Flexible work environments • Healthcare benefits (health, vision, dental) • Insurance benefits (short & long-term disability) • Paid time off • 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not

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