Implementation Representative

🕒 August 17

☕ Washington – Remote

☕ Washington – Remote

💵 $60k - $84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

UpdatePromise

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

UpdatePromise is a company that offers a comprehensive Consumer Experience Management System (CEMS) tailored for automobile dealerships. It provides tools and services designed to enhance fixed operations, including intelligent appointment scheduling, tablet check-in, and digital multi-point inspections. The system includes features like an integrated service financing and merchant processing services that facilitate mobile and contact-free payments. Through its AI-driven status updates and dashboard analytics, UpdatePromise aims to improve customer experience and operational efficiency within the automotive service industry. The company's solutions are designed to streamline dealership operations and increase customer satisfaction.

📋 Description

• Training and servicing new clients on the full suite of UpdatePromise products • Providing follow-up support to existing clients once they are fully onboarded • Building meaningful industry relationships to retain existing clients and identify potential new clients • Traveling throughout the country to manage accounts and help ensure their success • Analyzing data and translating it into thoughtful recommendations for training service personnel • Coaching and training individuals in large groups • Troubleshooting problems and solving issues creatively • Working independently with little to no supervision • Managing time and prioritizing tasks in a fast-paced, changing environment • Reporting to Christian Eagon

🎯 Requirements

• Associate's degree or similar experience • Experience in a professional in-person customer service role, ideally in account management or implementation • Experience with work-related travel • Experience working with software, including troubleshooting, triage, and learning software systems • Automotive industry experience is a significant plus • Excellent verbal and written communication skills, including comfort speaking with all levels of management and business-level written communication • Ability to coach and train individuals in large groups • Self-motivated and able to work with little to no supervision • Intermediate experience with Microsoft Excel and Word • Quick learner who can adapt readily to changes in a fast-paced environment • Excellent time management and task prioritization skills • Ability to troubleshoot problems and solve issues creatively

🏖️ Benefits

• An Associates Degree OR Similar Experience • Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc) • Experience with work related travel • Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system) • A huge plus if you have worked within the Automotive Industry!