Senior Manager, Customer Success

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $139.4k - $200k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ŌURA

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

ŌURA is a company that produces smart rings designed to provide in-depth health metrics and insights. The Oura Ring tracks a variety of health-related data such as sleep patterns, heart rate, activity levels, and stress. It aims to help users live healthier and more productive lives through accurate biometrics tracked via a comfortable ring worn all day and night. With features that benefit women's health, heart health, and overall wellness, ŌURA rings are marketed as both technologically advanced and user-friendly devices for personal health monitoring.

📋 Description

• Lead, mentor, and scale a team of senior Customer Success Managers • Establish performance goals, KPIs, and professional development plans for direct reports • Guide the team through clinical data collection, participant deployment logistics, data privacy and consent considerations, and stakeholder workflows • Partner with Sales, Enterprise Support, Product, RevOperations, and Marketing to ensure a seamless post-sale customer lifecycle • Define and optimize onboarding, adoption, health scoring, renewals, and expansion strategies • Establish repeatable Customer Success playbooks • Implement data-driven processes to monitor account health, churn risks, and mitigation strategies • Serve as executive sponsor for high-value strategic accounts • Manage escalations and lead QBRs/EBRs • Act as the Voice of the Customer internally and share product feedback with Product, Engineering, and Marketing • Collaborate with Product Management to advocate for roadmap updates that drive feature adoption and customer satisfaction

🎯 Requirements

• 8+ years of experience in Customer Success, Account Management, or Client Services within B2B SaaS, health-tech, life sciences, or hardware environments • Minimum 4+ years directly leading teams in complex, cross-functional environments • Strong familiarity with research, clinical, academic, or life sciences environments, including data handling, participant workflows, and regulatory/privacy frameworks (HIPAA/GDPR) • Demonstrated success driving customer retention, account growth, renewals, and operational efficiency in high-touch, consultative B2B relationships • Proven ability to motivate, lead, and coach a team through growth and change while establishing scalable operational frameworks • Excellent cross-functional collaboration and communication skills, with the ability to articulate complex health and technology topics clearly to internal and external executive stakeholders • Strong analytical and problem-solving skills, with a data-informed approach to account health, capacity planning, and portfolio management • Comfortable with ambiguity and moving between strategy and hands-on execution • Must reside in an eligible US location; candidates residing in Alaska, Delaware, Iowa, Mississippi, Nebraska, South Dakota, West Virginia, or Wisconsin are not considered

🏖️ Benefits

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Ōura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave