Patient Advocate I

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

US Anesthesia Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

US Anesthesia Partners is a leading provider of comprehensive anesthesia services, dedicated to delivering exceptional patient care and operational excellence. Founded by a team of forward-thinking anesthesiologists, USAP specializes in various anesthesiology areas including cardiovascular care, obstetrics, and pediatrics. With a network of thousands of clinicians and hundreds of facility partners across the nation, they serve over two million patients annually, aiming to redefine the standards of quality in anesthesia services.

📋 Description

• Answer incoming telephone calls from patients, insurance companies, physician offices, and facilities • Respond to inquiries and complaints regarding billing, claims, claim denials, payments, and collection activities • Record customer contacts, resolutions, and forwarding actions • Resolve questions directly whenever possible • Respond to written inquiries and notify patients of resolution delays • Explain account situations accurately in simple language • Complete assigned tasks in a timely manner • Attend in-service training and stay current on contract and procedure changes • Identify and communicate complaint patterns to management • Maintain strict confidentiality • Document all actions in system notes • Provide courteous, professional personal service • Meet customer satisfaction and productivity/performance standards • Adhere to company policies and procedures • Perform other duties as assigned

🎯 Requirements

• High school graduate or equivalent required • Associate’s degree in health or business administration, or a related field preferred • Equivalent combination of education and experience will be considered • Experience in a health care organization preferred • Minimum of 1 year of customer service or billing collections experience preferred • Bilingual in English and Spanish preferred • Excellent verbal and written English language skills • Proficient math skills, including calculation of charges, payments, and adjustments • Knowledge of insurance processing, guidelines, and general laws related to all payers • Must be able to establish proficiency using the IDX practice management system • Excellent customer service skills • Ability to multi-task effectively • Data entry skills • Basic knowledge of CPT, ICD-9, and ASA codes • Sound problem-solving and decision-making skills • Strong analytical skills • Pleasant disposition and high tolerance level • Positive teamwork attitude and strong interpersonal skills • Ability to work effectively and independently with limited supervision • Ability to maintain confidentiality • Willingness and ability to follow direction and company policy • Ability to perform the stated physical requirements, with or without reasonable accommodation

🏖️ Benefits

• Quarterly bonus eligibility • Reasonable accommodations may be made for individuals with disabilities • Equal employment opportunities