Chat Service Manager

🔥 18 hours ago

🌵 Arizona, Colorado, +5 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $66.6k - $78.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Lead and develop a team of customer service professionals supporting customers through chat and written communications • Oversee resolution of customer inquiries, account servicing requests, and problems while maintaining compliance with company policies and procedures • Maintain knowledge of products, services, systems, and digital support tools • Identify opportunities to enhance processes, streamline workflows, and increase efficiency within the chat environment • Provide coaching, guidance, and performance management to chat representatives • Partner with leadership and cross-functional teams to execute departmental goals, strategic initiatives, and organizational priorities • Monitor service levels, productivity, quality, customer satisfaction, and key performance indicators • Implement performance tracking mechanisms, analyze trends, and develop action plans to improve performance • Oversee workforce planning and scheduling to maintain appropriate staffing levels • Participate in training programs, operational procedures, and technology enhancements • Ensure compliance with internal controls, regulatory requirements, audit standards, and risk management practices

🎯 Requirements

• Bachelor's degree, or equivalent work experience • Three to five years of relevant experience • Strong customer service and problem-solving skills • Advanced knowledge of operational functions, systems, policies and procedures of assigned area • Basic understanding and practical application of applicable laws and regulations • Effective leadership skills • Strong verbal and written communication skills • Working knowledge of computer applications used in area • Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • Pension