Customer Service Representative III

🔥 8 minutes ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide high quality customer service by responding to telephone inquiries, requests and problems • Research, analyze, and provide solutions that meet customers’ needs • Resolve customer inquiries and problems on first contact • Provide customers with account information • Resolve or refer billing disputes • Correct payment errors • Revise fee and finance charges as appropriate • Perform account maintenance • Take card, check, or other orders • Act on lost or stolen cards/checks • Research customer problems not resolved during initial contact • Support corporate fleet clients and their drivers across all operating hours, including holidays and during natural disasters

🎯 Requirements

• High school diploma or equivalent • Typically four to five years of relevant experience • Thorough knowledge of concepts, practices, policies and procedures of banking products and services • Effective telephone and interpersonal skills • Strong problem-solving and negotiation skills • Ability to handle difficult customer calls • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Ability to identify and resolve/escalate problems • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service • Ability to work the permanent schedule of Sunday–Thursday, 2:30p–11:00p, with Friday and Saturday off • Ability to complete approximately six weeks of training Monday–Friday, 8:00a–4:30p, followed by approximately two weeks of on-the-job training • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • 10% shift differential for eligible evening hours • Incentive and recognition programs • Equity stock purchase • Comprehensive benefits package