Recovery Account Processor

🔥 14 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Perform document processing and record keeping tasks associated with customer accounts • Enter new account information and change information on existing accounts • Record transactions • Answer customer inquiries and respond to customer requests for information • Receive, classify, consolidate and summarize documents and information • Complete reports and provide administrative support • Handle incoming calls related to collections, call transfers and account holder inquiries • Provide timely and accurate responses to customer questions • Assist in resolving customer concerns • Retrieve daily web settlements • Document and update account activity • Order letters for multiple payments • Maintain settlement tracker and verify accurate state coding • Manage inbound calls related to deceased accounts • Request estate and/or administrator documentation • Perform collection activities as appropriate

🎯 Requirements

• High school diploma or equivalent • Typically three to five years of clerical and customer service experience • Thorough knowledge of products, services, terminology, procedures and systems related to assigned area • Strong customer service skills • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service • Ability to identify and resolve/escalate complex problems • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Effective verbal and written communication skills • Ability to work 8am-5pm Monday-Friday Central Time • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension

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