IT Operations Engineer

Job not on LinkedIn

🔥 16 hours ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nourish

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

💼 Consulting

🏨 Hospitality

💰 $8M Seed Round on 2023-01

Food & Beverage • Consulting • Hospitality

Nourish is a telehealth company that connects individuals with registered dietitians through an accessible mobile app platform. The company focuses on providing personalized nutrition care plans covered by insurance, making it affordable for most customers. Nourish emphasizes a holistic health approach, addressing not just diet but also fitness, sleep, mindfulness, and other lifestyle factors. The service aims to help users achieve long-term health goals without any surprise billing, ensuring a smooth experience through its Nourish Guarantee.

📋 Description

• Serve as the primary owner of IT support by triaging, resolving, and closing requests quickly • Eliminate repeat support requests through automation and process improvements • Own employee and contractor onboarding and offboarding end-to-end • Manage device lifecycle, including procurement, logistics, hardware partner enrollment, and MDM for Mac and Windows devices • Administer Okta, Google Workspace, Slack, and the broader SaaS ecosystem • Build automations using Okta Workflows and IT automation and AI help desk tooling • Maintain clean identity data with People Ops, using ADP attributes to drive downstream access • Support the New York City and San Francisco offices, including UniFi networking and conference rooms • Write documentation and knowledge-base articles for self-service • Support owned SOC 2 and HITRUST controls and periodic access reviews • Report to the Head of IT and collaborate with Engineering, People Team, and other cross-functional partners • Help scale IT operations as the company grows from 350 to 800+ employees

🎯 Requirements

• 3–6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup • Hands-on production administration of Okta, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycle • Administration of at least one MDM platform: Iru/Kandji, Jamf, or Intune • Experience carrying a high-volume support queue on a small IT team • Automation-oriented approach to eliminating manual processes • End-to-end problem ownership from initial request through root cause, resolution, and follow-up • Ability to work with ambiguity and establish or improve processes • Comfort supporting people remotely or in person • Clear written communication and ability to translate technical context for non-technical stakeholders • Detail orientation for compliance and audit work, with pragmatic prioritization • Bonus: experience with AI help desk or IT automation platforms • Bonus: endpoint security experience, with CrowdStrike preferred • Bonus: networking or office IT fundamentals, including UniFi, Meraki, and conference room AV • Bonus: prior experience at a HIPAA-regulated or healthcare company

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