Founding Strategic Projects Lead, AI Training

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🤖 AI Engineer

👻 Ghost score 10%

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UserTesting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Grant on 2020-11

Consulting • Marketing • SaaS

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

📋 Description

• Own end-to-end delivery of AI training projects from initial customer scoping through successful execution • Assess feasibility, timelines, operational requirements, pricing inputs, and project risks • Develop and execute sourcing strategies for specialized contributor populations • Leverage UserTesting’s network, external recruiting channels, partner partnerships, and creative sourcing approaches • Recruit, onboard, and manage contributor communities • Design scalable workflows covering onboarding, task distribution, contributor communications, quality assurance, escalations, and delivery • Track recruiting progress, activation, throughput, quality, cost, and retention metrics • Proactively adjust plans to ensure successful project outcomes • Balance sourcing strategies, contributor compensation, staffing, quality expectations, and delivery timelines • Serve as primary customer contact throughout project delivery • Translate evolving requirements into clear contributor guidance • Communicate progress, risks, and tradeoffs transparently • Build repeatable processes, scalable systems, and operational capabilities for AI Training business growth

🎯 Requirements

• 4+ years of experience leading complex, cross-functional projects in operations, strategic programs, consulting, AI training, marketplaces, expert networks, talent platforms, data operations, or similar fast-paced environments • Proven experience managing projects involving large populations of contractors, contributors, participants, experts, or other external workforces • Experience in AI training or human data organizations is strongly preferred • Strong project management and analytical skills • Ability to manage multiple priorities, model project performance, monitor operational metrics, and understand project economics • Demonstrated ownership and problem-solving skills • Ability to thrive in ambiguity, build processes from the ground up, and balance detailed execution with strategic thinking • Excellent written and verbal communication skills • Experience partnering directly with customers and collaborating across cross-functional teams • Familiarity with AI training concepts such as annotation, evaluations, quality assurance, reinforcement learning environments, expert data, or post-training workflows is preferred • Remote within the United States, with the ability to work primarily within U.S. time zones

🏖️ Benefits

• Equal Opportunity Employer • Inclusive and accessible interview experiences • Interview accommodations available • U.S. Federal E-Verify program participation