Research Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 Research Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UserTesting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

💼 Consulting

📣 Marketing

☁️ SaaS

💰 Grant on 2020-11

Consulting • Marketing • SaaS

UserTesting is a platform that provides businesses with human insights on their digital products and experiences. By facilitating video-based feedback from real people, it helps companies understand exactly how customers interact with their websites, apps, and prototypes. UserTesting allows organizations to target diverse audiences, gather in-depth consumer insights, and measure performance to create better user experiences. The platform serves teams of all sizes, from startups to enterprises, across various industries including eCommerce, financial services, gaming, healthcare, and more. With AI-powered tools, UserTesting accelerates research processes, enabling fast and efficient feedback collection and analysis.

📋 Description

• Lead onboarding programs to teach customers the basics of the UserTesting platform and monitor completion • Act as a trusted advisor on research studies, methodologies, and best practices • Plan, support, and lead workshops on research execution, scaling research, KPI measurement, and research operations • Support customers in building effective research studies, including methodology selection, participant targeting, and analysis quality • Guide customers in analyzing findings, synthesizing insights, and presenting recommendations • Help customers operationalize and scale research by embedding UserTesting into workflows • Partner with Customer Success, Sales, Product, and other internal teams to support retention and growth • Identify customer needs and challenges and tailor recommendations • Contribute to consulting frameworks, resources, and research methodologies

🎯 Requirements

• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Psychology, Sociology, or a related field — or equivalent experience • 4+ years of experience in user experience research or research consulting • Consultative problem-solving approach • Understanding of UX research’s impact on business decisions and ability to demonstrate research ROI • Strong knowledge of UX research methods, including usability testing, click testing, card sorting, tree testing, moderated interviews, and concept testing • Experience embedding research across different stages of the product development lifecycle • Familiarity with remote research and usability testing platforms such as UserTesting, UserZoom, or similar tools • Strong communication, storytelling, and presentation skills • Ability to coach and educate customers on research methodologies, best practices, and platform usage • Excellent organizational and time-management skills • Ability to handle multiple projects simultaneously • Collaborative mindset and ability to work with customers, internal teams, and cross-functional stakeholders • Comfortable in a fast-paced consulting environment • Adaptable and proactive • Familiarity with information repository platforms such as EnjoyHQ or Dovetail is a plus • Occasional travel required (5–10%)

🏖️ Benefits

• Equal Opportunity Employer • Inclusive and accessible candidate experiences • Interview accommodations available • Occasional travel for customer engagements, workshops, or training sessions

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