Manager, Consumer Insights and Experience

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $110.6k - $149.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 Research Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U. S. , Ascension is committed to delivering compassionate, personalized care to all, particularly focusing on those living in poverty and the most vulnerable populations. Operating over 2,600 sites of care, including 151 hospitals, Ascension offers a variety of services, including physician practice management and clinical care management, while emphasizing a mission of community benefit.

📋 Description

• Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration • Conduct driver, journey, and text analyses to pinpoint friction points and sentiment drivers across patients, consumers, and caregivers • Manage and mentor insights analysts to ensure technical rigor and strengthen capabilities in data modeling, visualization, and reporting • Partner with clinical and operational teams to convert consumer insights into actionable improvements in patient care and processes • Leverage AI and advanced analytics tools to deliver executive-level reporting and accelerate operational performance initiatives

🎯 Requirements

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required • 5+ years of combined experience in Agency and Client research • 3+ years of leadership experience preferred • Experience leading Customer / Consumer insights research or measurement programs • Required credentials: None

🏖️ Benefits

• Eligible for an annual bonus incentive • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Employer-matched 403(b) • Planning and hardship resources • Disability and life insurance • Pro-rated paid time off (PTO) and holidays • Ascension-paid tuition (Vocare) • Tuition reimbursement • Ongoing professional development and online learning • Employee Assistance Program • Counseling and peer support • Spiritual care and stress management resources • Parental leave • Adoption assistance and family benefits • Optional legal and pet insurance • Transportation savings

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