Sales Operations Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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U.S. Green Building Council

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

U. S. Green Building Council is a leader in promoting sustainable building practices and minimizing climate impacts through its innovative LEED (Leadership in Energy and Environmental Design) rating system. By advocating for environmentally responsible construction and development, the USGBC enhances the well-being of individuals, communities, and the planet. The council unifies a global community to advance sustainable construction and encourage energy-efficient, eco-friendly building practices.

📋 Description

• Support the commercial operations of USGBC and GBCI through reliable analysis, actionable insights, and effective Salesforce workflows • Support Market Leads, Account Management teams, and leadership with pipeline, forecasting, account coverage, customer retention, expansion, and partner performance reporting • Define Salesforce requirements, test workflows, and support adoption of approved commercial processes • Help establish consistent global reporting practices, improve data quality, and provide commercial insights across regions and markets • Build and maintain reports and dashboards covering pipeline, conversion rates, opportunity aging, win/loss trends, account coverage, retention, expansion, and partner contributions • Coordinate with marketing and communications on campaign performance, lead routing, and ROI reporting • Prepare forecasting inputs, assumptions, scenarios, and variance analyses • Support territory planning, account coverage, quota and KPI distribution, and workload analysis • Monitor and improve Salesforce data accuracy, identify duplicate or incomplete records, coordinate corrections, and reconcile commercial measures with finance • Gather and document business requirements, workflows, user needs, field definitions, reporting logic, process handoffs, and acceptance criteria • Maintain a prioritized Salesforce business-improvement backlog with sales operations leadership and technology • Prepare and execute UAT, coordinate testers, document defects, track results, and validate requirements • Support change readiness, technical remediation coordination, and production deployment • Develop process documentation, job aids, user guidance, demonstrations, and training support • Troubleshoot business-process questions and escalate access, security, integration, and technical issues • Maintain reporting schedules, metric definitions, process documentation, and audit trails • Identify automation and process-improvement opportunities • Partner with regional directors, market leads, account managers, finance, technology, marketing, product, client solutions, and sales enablement • Independently manage assigned reports, dashboards, data-quality checks, requirements, and testing activities • Recommend improvements to metrics, Salesforce workflows, reporting processes, and release readiness • Escalate unresolved data disputes, system defects, sensitive-information concerns, and competing priorities • Report to the Director of Sales Operations as an individual contributor on the global sales operations team

🎯 Requirements

• Minimum of three years of experience in sales operations, revenue operations, commercial analytics, or business analysis supporting customer-facing teams • At least two years of hands-on experience with Salesforce reporting and commercial workflows • Experience developing reports and dashboards, improving data quality, conducting user acceptance testing, and supporting business-process adoption • Experience independently producing sales or business performance analysis and communicating findings to nontechnical stakeholders • Experience with Salesforce accounts, contacts, leads, opportunities, required fields, and process handoffs • Experience gathering and documenting business requirements, mapping processes, defining acceptance criteria, conducting user acceptance testing, and tracking defects or issues • Experience supporting sales operations, commercial reporting, or business analysis across multiple regions or business units • Experience consolidating data from multiple sources for performance reporting and business decisions • Experience supporting commercial reporting or sales operations in a global or multinational organization • Familiarity with SQL or other data querying methods • Experience with reporting dashboards, CRM data quality, or process automation initiatives • Bachelor's degree in business administration, finance, economics, business analytics, information systems, statistics, or a related field required • Proficiency with Salesforce CRM, including reporting, dashboards, account and contact management, lead and opportunity workflows, and data quality monitoring • Advanced proficiency with Microsoft Excel, including pivot tables, lookup functions, data validation, data reconciliation, and reporting analysis • Experience with Microsoft Power BI, Tableau, or comparable business intelligence and data visualization tools • Proficiency with Microsoft 365 applications or comparable productivity and collaboration platforms • Experience with business requirements documentation, workflow mapping, UAT, and issue-tracking tools • Familiarity with data preparation, reporting automation, and structured data analysis • Strong spreadsheet analysis, data preparation, reconciliation, reporting, and quality-control skills • Strong analytical and problem-solving skills • Clear written and verbal communication skills for nontechnical stakeholders • Strong attention to detail and discretion with confidential commercial data • Ability to work across business and technical teams and support user adoption • Strong organizational and time-management skills • Ability to collaborate across cultures, regions, and time zones • Ability to balance standardized global reporting requirements with regional needs • Commitment to USGBC and GBCI missions and interest in sustainability in the built environment • Salesforce Certified Administrator, Salesforce Business Analyst, or comparable certification preferred • LEED Green Associate or LEED AP credential preferred • Advanced degree preferred

🏖️ Benefits

• Competitive compensation • 401(k) with employer matching • Professional development reimbursement • Healthcare plan through Cigna including medical, dental, vision, and prescription drugs • Employer covers 100% of healthcare premiums • HRA assisting with in-network medical deductible • Generous paid time off: 12 paid holidays, 9 paid personal sick days, and 2 to 3 weeks PTO • Operations closed for a full week between Christmas and New Year’s • 6 weeks paid renewal leave after 7 years of continuous service • Remote work in the U.S. • Purpose-driven, inclusive culture • Opportunities to grow your career and take ownership of meaningful work • Opportunity to make a measurable impact on global sustainability efforts

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