Director, Donor Stewardship and Engagement

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $84k - $110.3k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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USO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1941

🎖️ Defense

🏥 Healthcare

🏨 Hospitality

Defense • Healthcare • Hospitality

USO is a non-profit organization dedicated to supporting service members and their families from the moment they enlist through their military careers and into civilian life. They provide a wide range of programs and services including care packages, entertainment, communication support, and wellness activities to help military families maintain their connections and wellbeing. With a global network of USO centers and committed volunteers, the USO stands as a vital resource for troops and their loved ones, offering comfort, community, and assistance during challenging times.

📋 Description

• Oversee the transformation and creation of a comprehensive multi-channel donor stewardship program • Lead development, management, implementation, execution, and evaluation of donor stewardship programs, processes, and systems organization-wide • Optimize broad-based stewardship strategies across all donor levels • Lead strategic planning for donor stewardship in collaboration with Development team leaders • Develop and implement initiatives for donor cultivation, recognition, acknowledgment, and stewardship • Introduce innovative methods to build the pipeline for principal and major gifts • Cultivate top donors and recognize leadership gifts • Inspire ongoing transformational support for USO fundraising priorities • Develop and implement multi-channel strategies communicating the use and impact of gifts to donors and donor families • Develop, implement, and monitor donor stewardship policies and procedures, including gift compliance, gift administration, and donor reporting standards • Oversee timely and impactful acknowledgment of gifts across all donation levels • Manage execution of stewardship strategies across all development teams and directly managed staff

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing or related field • Master's Degree preferred • 10+ years of experience developing, implementing, managing, and evaluating donor stewardship strategies, initiatives, and programs • 5+ years in a supervisory capacity • Successful track record executing innovative donor stewardship strategic approaches • Knowledge of relationship management strategies and technologies, pipeline development, and donor engagement communications • Ability to work collaboratively in a team environment • Strong interpersonal skills • Ability to interact with USO Leadership, the general public, and military audiences with integrity and professionalism • Ability to exercise sound judgment related to controversial and/or culturally sensitive subjects • Ability to handle confidential information with tact and poise • Initiative, self-motivation, and attention to detail • Ability to manage multiple projects with competing priorities • Ability to adapt to changing organizational needs • Proficiency using computers and electronic equipment • Working knowledge of software, applications, and programs including Microsoft Office Suite • Experience with Raiser's Edge preferred • Skills in analysis, problem-solving, strategic goal-setting, business planning, and successful implementation of new programs or services • Strategic planning experience with ability to quantify measurable short- and long-range goals • Ability to obtain and maintain credentials necessary to access USO Center locations and facilities, including security, credit and/or background screening, SOFA status, and valid driver's license • Strong advocacy of the USO's mission • Resume and cover letter required • Background check required, including education, criminal, and driving checks

🏖️ Benefits

• Generous paid time off • Volunteer days • Military leave • 401k match • Comprehensive benefits • Training and education reimbursement • Remote position