Director, Education and Certification

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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MRC | Merchant Risk Council

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🤝 Non-profit

💳 Fintech

📚 Education

Non-profit • Fintech • Education

MRC | Merchant Risk Council is the preeminent global non-profit association dedicated to safeguarding the integrity of e-commerce through deep expertise in payments processing, fraud prevention, and risk management. MRC delivers membership services, industry events, certification (CPFPP), eLearning, advocacy, and research to payments and fraud professionals, merchants, and solution providers worldwide, creating forums for collaboration, professional development, and policy engagement.

📋 Description

• Lead MRC’s global education portfolio, including professional development programs, digital learning, certification, and supporting learning systems and partnerships • Set the education strategy and translate organizational priorities into an annual education plan • Lead strategic initiatives and direct education team performance • Oversee courses, webinars, workshops, learning paths, certification, and other professional-development offerings • Evaluate portfolio opportunities, prioritize investments, and adjust the roadmap based on member needs, industry developments, and performance data • Represent education in executive planning and provide the CEO with recommendations on performance, priorities, risks, and growth opportunities • Oversee program design, delivery, maintenance, continuous improvement, instructional quality, subject matter expert engagement, assessment integrity, accessibility, learner experience, and evaluation • Ensure certification offerings remain current, credible, and aligned with accreditation requirements, industry standards, and regional needs • Oversee the learning management system and related education technology, including data integrity, reporting, integrations, and learner support • Own the education budget and forecasts; monitor revenue, expenses, participation, satisfaction, adoption, and portfolio performance • Set KPIs and use results to improve program quality, portfolio mix, operational efficiency, and financial sustainability • Identify revenue opportunities, including partnerships, sponsorships, and products • Allocate team capacity and external resources while overseeing projects, budgets, and vendors • Manage the Senior Program Manager, Certification and Instructional Designer; set expectations, coach performance, and support professional growth • Build an accountable, collaborative, high-performing education team • Create role clarity, development plans, succession coverage, and effective ways of working • Partner with Membership, Events, Marketing, Technology, Finance, and other teams • Build relationships with subject matter experts, industry partners, sponsors, and external stakeholders • Lead cross-functional work affecting education strategy or delivery and resolve tradeoffs

🎯 Requirements

• Bachelor’s degree in a related field or equivalent relevant experience • 10 or more years of progressive experience in education, learning and development, certification, program management, or a related field • Experience with complex portfolios or major programs • Demonstrated people-management experience, including coaching, performance management, and development of direct reports • Experience setting strategy and managing budgets • Experience using program and financial data to guide decisions and improve performance • Experience with online learning platforms, learning management systems, instructional design practices, and education technology • Experience leading certification programs, accreditation or credentialing processes, association education, or professional learning is strongly preferred • Strong judgment, communication, and relationship-building skills • Ability to work effectively with executive leaders, internal teams, members, and external partners • Knowledge of payments, e-commerce, fraud prevention, financial services, or a related industry is preferred • Ability to travel domestically and internationally up to 10% as needed • International safety protocols must be followed • Employees traveling for business must be fully vaccinated to the level required for entry into the relevant state or country • MRC participates in E-Verify

🏖️ Benefits

• Annual performance bonus eligibility • Competitive benefits package • International safety protocols for business travel • Business travel vaccination coverage/requirement to the level required for destination entry