Customer Care Advisor

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Deliver personalized customer service through phone, email, and digital communication channels • Assist owners with reservations, ownership benefits, maintenance fee payments, exchange program transactions, and general account support • Build lasting owner relationships by providing knowledgeable guidance and resolving concerns • Process reservations, payments, exchanges, and account transactions accurately • Maintain detailed documentation • Partner with Customer Care, Resort Operations, and cross-functional teams to resolve issues • Recommend products and services that enhance owner engagement and vacation enjoyment • Protect sensitive owner information through data privacy and compliance practices • Meet quality, productivity, and service excellence goals • Contribute to continuous process improvements

🎯 Requirements

• Two or more years of experience in customer service, hospitality, travel, reservations, call center, or a related field preferred • Ability to deliver exceptional customer experiences while managing multiple priorities in a fast-paced environment • Excellent verbal, written, and interpersonal communication skills • Strong problem-solving, analytical, and decision-making abilities • Customer-first mindset • Ability to navigate multiple systems simultaneously while maintaining accuracy and attention to detail • Proficiency with Microsoft Office Suite • High School Diploma or equivalent required • Experience with Salesforce or similar CRM platforms preferred • Experience in hospitality, vacation ownership, travel, or resort operations is a plus

🏖️ Benefits

• Ongoing coaching • Professional development • Opportunities for career advancement • Collaborative, people-first organization • Modern customer service technology • Remote work arrangement