Senior Salesforce Administrator

🕒 September 25

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Own Salesforce configuration across page layouts, flows, permissions, automation, and related platform capabilities • Translate business requirements into scalable, intuitive, and maintainable Salesforce solutions • Serve as Salesforce subject matter expert and primary owner of the Service Cloud Voice with AWS Connect telephony environment • Maintain platform usability while balancing immediate business needs with long-term scalability and maintainability • Build and maintain automation using Flow Builder, including screen flows and scheduled flows • Manage data imports, updates, transformations, and integrity using Data Loader, Import Wizard, and ETL tools • Establish and maintain Salesforce data quality and governance standards • Identify opportunities to automate manual processes and improve operational efficiency • Manage Salesforce security using profiles, permission sets, sharing rules, organization-wide defaults, and related controls • Advocate for transitioning from profile-heavy access models to permission-set-driven access • Ensure appropriate user access while protecting sensitive information and maintaining governance • Configure and troubleshoot Salesforce Service Cloud Voice integrated with AWS Connect • Support Unified Routing and skill-based Omni-Channel routing • Troubleshoot call flows, routing, telephony integrations, and related user issues • Partner with stakeholders to improve customer and agent experiences • Stay current on Salesforce releases and evaluate new capabilities • Streamline processes, eliminate technical debt, and improve user experience • Collaborate with technical teams on development practices, including Git and GitHub

🎯 Requirements

• 5–7 years of hands-on Salesforce Administration experience • Salesforce Administrator Certification (ADM-201) • Strong proficiency with Flow Builder, including screen flows and scheduled flows • Experience with Data Loader, Import Wizard, or third-party ETL solutions • Strong understanding of Salesforce security models, including profiles, permission sets, sharing rules, and organization-wide defaults (OWD) • Experience implementing permission-set-driven access models • Ability to build clear reports and formulas • Experience with AWS Connect Call Center technology and Unified Routing • Experience with skill-based Omni-Channel routing within Service Cloud Voice • Experience troubleshooting Salesforce telephony functionality • Experience with, or willingness to become proficient in, Git and GitHub • Additional Salesforce certifications, including Advanced Administrator, preferred • Experience administering Sales Cloud, Experience Cloud, and Slack preferred • Familiarity with AppExchange managed packages preferred • Basic understanding of Apex and Lightning Web Components preferred • Experience supporting a multi-org or enterprise Salesforce environment preferred • Experience in hospitality, real estate, subscription-based businesses, or other complex customer-facing environments preferred

🏖️ Benefits

• Opportunity to own a critical Salesforce platform • Direct impact on how teams operate, collaborate, and serve customers • Participation in Trailblazer communities, Dreamforce, certifications, and ongoing development • Community learning and other professional development opportunities

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