Field Service Technician

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $33 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 0%

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Vaisala

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏭 Manufacturing

⚡ Energy

Manufacturing • Environmental Monitoring • Energy

Vaisala is a global leader in measurement instruments and intelligence for climate action. With nearly 90 years of expertise, the company provides devices and data solutions that enhance resource efficiency, drive energy transition, and prioritize the safety and well-being of people and societies worldwide. Vaisala employs around 2,500 experts dedicated to innovation and precise measurements essential for various industries.

📋 Description

• Perform preventive and scheduled maintenance, troubleshooting, calibration, testing, programming, parts exchange, basic installation, and repair • Assist colleagues and supervisors with advanced technical service activities • Manage delivery of products and services within assigned projects or service contracts • Analyze customer requirements and installed base; perform or recommend repairs, replacements, or corrective actions • Provide end-user support and resolve issues • Manage escalated customer tickets • Interact with customers onsite, by phone, and by videoconference • Provide customer training; plan and schedule work • Implement approved system modifications, engineering change orders, and software upgrades • Prepare site visit reports, service advisory reports, configuration documentation, test documentation and certification, training documentation, and support documentation

🎯 Requirements

• Associate’s degree in electronics, electrical engineering, or another related field, or advanced technical certifications and 2+ years of field service experience required • Equivalent combination of education and experience in a technical support professional role will be considered • Basic competency in one product line • Effective interpersonal skills • Ability to communicate and exercise judgment when collaborating with internal and external organizations • Proven customer relationship management skills • Professional documentation skills • Strong aptitude for learning technical concepts and tools • Willingness to learn or knowledge of science-based applications for the business area • Current U.S. Passport • Willingness to travel domestically and internationally, targeting 85% of the time annually • Currently eligible to work in the U.S. • Successful completion of a complete background check prior to an offer

🏖️ Benefits

• Health, dental, and vision insurance • Flexible spending accounts • Company-paid life insurance • Long- and short-term disability • 401(k) plan with company match • Voluntary benefits programs • Employee Assistance Programs • Tuition reimbursement • Holiday pay • Generous paid time off plan • Occasional work-from-home days

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