Bill Review Operations Coordinator

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Vālenz® Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Vālenz® Health is a comprehensive health plan solutions provider that offers a fully integrated platform designed to simplify the complexities of healthcare for employers, payers, providers, and members. The company focuses on enhancing quality and lowering costs through data-driven insights, member navigation, provider networks, and robust claims management. By connecting various stakeholders in the healthcare ecosystem, Vālenz aims to improve health outcomes and streamline the healthcare experience for all involved.

📋 Description

• Serve as the primary point of contact for Bill Review operational communications • Manage and respond to client inquiries related to Bill Review operations • Coordinate communication and issue resolution between clients and internal operational teams • Prepare and distribute client updates, operational communications, and meeting materials • Monitor, prioritize, assign, and track operational support tickets through completion • Coordinate cross-functional resolution of operational issues • Provide stakeholder status updates and escalate high-priority issues • Generate recurring, ad hoc operational, production, and client-specific reports • Validate report accuracy and ensure timely delivery • Track operational metrics, identify trends, and communicate findings to leadership • Develop and maintain understanding of Bill Review workflows, systems, and processes • Document processes and identify efficiency, quality, and scalability improvements • Assist with process mapping, workflow optimization, and operational improvement implementation • Monitor recurring operational issues and recommend sustainable solutions • Support operational readiness and implementation activities for new clients • Assist with testing and validation of system enhancements • Collaborate with cross-functional teams to support operational excellence • Perform other duties as assigned

🎯 Requirements

• 2+ years of experience in healthcare operations, payment integrity, medical bill review, claims administration, client services, or a related operational environment • Strong organizational, time management, and project coordination skills • Excellent written, verbal, and interpersonal communication skills • Intermediate to advanced proficiency in Microsoft Excel and Microsoft Office applications • Ability to analyze operational data and communicate findings effectively • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment • Must be US based • Quiet workspace free from distractions • Reliable internet connection • Adherence to company security protocols, including VPNs, secure passwords, and company-approved devices/software • Bachelor's degree in Business, Healthcare Administration, or a related field (a plus) • Experience supporting medical bill review, healthcare claims processing, payment integrity, or revenue cycle operations (a plus) • Experience using Jira, Azure DevOps, ServiceNow, or similar ticketing/work management systems (a plus) • Knowledge of workflow documentation, process mapping, and continuous improvement methodologies such as Lean or Six Sigma (a plus) • Experience coordinating cross-functional operational initiatives or client implementations (a plus) • Ability to build strong client relationships and collaborate with internal stakeholders (a plus)

🏖️ Benefits

• Generous compensation commensurate with experience and performance • Competitive benefits package with generous employer subsidies • Flexible and remote working options • 401k with generous employer match and immediate vesting • Personal and professional development opportunities • Supportive family benefits, including paid leave for new family members • Companywide philanthropic program, Valenz Communities Connection • Company-sponsored Medical, Dental, and Vision insurance • Access to services through Healthcare Blue Book and KISx Card • HSA, FSA, and DCFSA spending account options • Flexible working environment • Generous Paid Time Off, including vacation, sick leave, and paid holidays • Employee Assistance Program with professional counseling, referrals, and additional services • Paid maternity and paternity leave • Pet insurance • Employee discounts on phone plans, car rentals, and computers • Community giveback opportunities, including paid time off for philanthropic endeavors • Necessary work equipment provided