Associate Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

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Vantage Point Logistics

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

📦 Logistics

🚗 Transport

Logistics • Transport

Vantage Point Logistics is a veteran freight brokerage and logistics provider operating in North America. The company is dedicated to delivering timely essential services tailored to the specific needs of its customers, focusing on quality transportation solutions through established motor carriers. They specialize in various logistics services such as flatbed, full truck loads, Less Than Truck Load (LTL), reefer services, and freight management.

📋 Description

• Own customer relationships as the primary point of contact for assigned accounts • Monitor account health, key metrics, utilization, savings, supplier penetration, and other performance indicators • Develop reports and presentations and lead customer meetings and touchpoints • Document customer interactions, contacts, opportunities, and issues in Salesforce • Analyze customer data and translate findings into actionable recommendations • Own day-to-day customer issues through resolution while collaborating with Sales, Operations, Product, and other internal teams • Identify opportunities to extend customer relationships and support contract renewals • Partner with leadership, Account Management, and Sales to construct and present renewal proposals • Identify and implement actions to improve the customer experience within the assigned portfolio

🎯 Requirements

• 1–3 years of experience in account management, customer success, client services, healthcare, logistics, SaaS, or a related field • Strong relationship-building and communication skills • Comfort leading customer conversations and presenting information clearly • Strong analytical skills and ability to interpret data and turn insights into action • Excellent problem-solving skills and willingness to take ownership through resolution • Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment • Proficiency with Microsoft Office, particularly Excel and PowerPoint • Experience with CRM or account management tools preferred • Proactive mindset and ability to develop solutions to problems • Desire to continue developing strategic account management and customer leadership skills