Senior Account Manager

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🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Vantage Point Logistics

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

📦 Logistics

🚗 Transport

Logistics • Transport

Vantage Point Logistics is a veteran freight brokerage and logistics provider operating in North America. The company is dedicated to delivering timely essential services tailored to the specific needs of its customers, focusing on quality transportation solutions through established motor carriers. They specialize in various logistics services such as flatbed, full truck loads, Less Than Truck Load (LTL), reefer services, and freight management.

📋 Description

• Develop trusted advisor relationships with executive stakeholders across assigned customer accounts • Own and execute strategic account plans aligned with customer objectives and VPL's long-term growth strategy • Drive customer retention, expansion, and increased adoption of VPL's services • Use Salesforce to document and track cross-selling, upselling, and expanded partnership opportunities • Execute annual and quarterly engagement cadences, including executive sponsor touches and business reviews • Communicate program performance, ROI, market trends, and strategic recommendations • Analyze customer data to identify savings opportunities, improve compliance, optimize vendor utilization, and uncover new business opportunities • Collaborate with customers to implement industry best practices and improve freight management programs • Serve as the primary escalation point for complex customer issues and coordinate cross-functional resolution • Partner with Sales, Operations, Finance, and Leadership to develop customer-focused solutions • Identify risks to customer satisfaction and develop mitigation strategies • Maintain knowledge of healthcare logistics, transportation trends, and competitive market dynamics • Mentor Account Managers, support onboarding, and contribute to team development • Contribute to process improvements and strategic initiatives enhancing customer experience and account management • Own the account renewal cycle, including renewal strategy, negotiation, and coordination on commercial exceptions

🎯 Requirements

• 7+ years of strategic account management, customer success, or business development experience in a B2B environment • Healthcare, pharmacy, medical supply chain, or logistics industry experience preferred • Demonstrated success managing enterprise or strategic customer accounts with executive-level stakeholders • Proven ability to execute account touch plans while achieving retention and customer satisfaction goals • Exceptional communication, presentation, negotiation, and relationship-building skills • Strong business acumen and ability to translate data into strategic recommendations • Experience leading executive business reviews and presenting to senior leadership • Strong project management, organization, and prioritization skills • Ability to influence cross-functional teams without direct authority • Ability to navigate ambiguity and manage multiple high-priority initiatives simultaneously • Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint • Proficiency in CRM platforms such as Salesforce • Self-motivated, collaborative, and passionate about delivering exceptional customer experiences • History of measurable customer satisfaction outcomes