Associate Director, Digital Product Manager

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🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $172k - $220k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Vantive

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, Vantive has driven meaningful innovations in kidney care. The company’s solutions and services deliver over 1 million touchpoints each day to patients around the world. Vantive focuses on elevating the dialysis experience through digital solutions and advanced services, while also investing in transforming vital organ therapies beyond kidney care. The company aims to provide therapies that fit more easily into providers’ practices and patients’ lives, offering greater flexibility and efficiency for care teams, and longer, fuller lives for patients.

📋 Description

• Lead the strategy, modernization, and ongoing evolution of the customer portal as a scalable digital product • Define and communicate the customer portal product vision, modernization strategy, value proposition, and multi-horizon roadmap • Own product outcomes and lifecycle priorities across discovery, modernization, migration, launch, adoption, optimization, and sustainment • Identify and prioritize opportunities to simplify customer journeys, improve self-service, reduce friction, and create consistent portal experiences • Develop business cases, value hypotheses, financial assumptions, and decision frameworks for investment and planning • Serve as the voice of the customer using research, journey insights, usage data, service feedback, market needs, and operational realities • Lead discovery with UX, research, analytics, Commercial, Customer Success, and regional partners • Lead and guide the core product team across the customer portal value stream • Own the product “what” and “why” while partnering with Product Owner and technical teams on solution shaping and execution • Author and sponsor epics and ensure features are ready for planning with clear outcomes, scope, value, dependencies, and acceptance criteria • Participate in product and agile operating rhythms, including backlog refinement, sprint planning, reviews, retrospectives, program increment planning, and daily ceremonies as needed • Make priority and trade-off decisions, remove ambiguity, unblock progress, and provide direction to delivery teams • Coordinate across adjacent products, shared platforms, identity and access services, data teams, and enterprise systems • Define phased modernization and migration approaches balancing customer value, technical risk, regulatory obligations, operational continuity, and speed to learning • Lead cross-functional release readiness, including communications, support processes, training, content readiness, service transition, and escalation pathways • Rationalize legacy experiences and capabilities through migration, coexistence, decommissioning, and customer transition criteria • Partner with Legal, Privacy, Security, Quality, Regulatory, and data governance stakeholders to embed controls and evidence • Establish governance mechanisms supporting rapid decisions, traceability, risk management, and accountability • Define product KPI frameworks connecting customer experience, adoption, operational performance, reliability, and business value • Use qualitative and quantitative insights to evaluate performance, identify friction, and recommend roadmap adjustments • Create reporting and dashboards with Analytics, Customer Success, Commercial, and Operations • Lead post-launch reviews and continuous improvement • Promote product experimentation and outcome-based decision-making • Build alignment across senior leaders, regions, functions, and delivery teams • Translate complex customer, business, regulatory, and technical considerations into recommendations • Create stakeholder engagement models for customer and regional input, roadmap communication, decision-making, and escalation • Represent the customer portal product in customer advisory, research, and co-creation settings as appropriate • Mentor product team members and model strong product management practices

🎯 Requirements

• Bachelor’s degree required; advanced degree such as an MBA preferred • 10+ years of progressive experience in digital product management, product strategy, customer experience, digital platforms, software, or related areas • 5+ years of experience leading change management and large-scale transformation initiatives • Proven experience defining product vision, strategy, roadmaps, discovery, prioritization, and translating business needs into executable product plans • Demonstrated experience modernizing customer-facing digital platforms, including migration, adoption, phased implementation, and legacy transition • Strong experience working across Product, Engineering, UX, Architecture, Data, and program leadership in agile/product operating models • Strong analytical, executive communication, stakeholder management, and influencing skills within complex global organizations • Experience in healthcare, MedTech, digital health, life sciences, or another regulated industry strongly preferred • Experience with CRM, customer portals, identity/access, personalization, commerce/ordering, analytics, content management, and enterprise integrations is a plus • Open to applicants across the country

🏖️ Benefits

• Medical, dental and vision coverage starting on day one • Basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (Aon PEP) • 401(k) retirement savings plan • Investment options and financial education • Flexible Spending Accounts • Educational assistance programs • Paid holidays • 20 to 35 days of paid time off based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits • Remote position • Comprehensive compensation and benefits packages for eligible roles

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