IT Systems Engineer I

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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VC3

501 - 1000 employees

🔒 Cybersecurity

🏥 Healthcare

💰 Venture Round on 2016-02

Managed IT Services • Cybersecurity • Healthcare

VC3 is a managed IT services provider dedicated to helping municipalities, businesses, and healthcare organizations optimize their technology infrastructure. With a focus on proactive support, cybersecurity, and data management, VC3 offers services including cloud hosting, managed security services, and compliance solutions tailored to the specific needs of its clients. By streamlining IT processes, VC3 enables organizations to focus on their core missions while ensuring reliable and secure technology support.

📋 Description

• Receive and respond to escalated service requests, incidents, and change requests • Troubleshoot LOB applications, Microsoft Office, browsers, networking, VPN/RDS/Citrix, wireless, and peripheral issues • Perform virus/malware removal, phishing email remediation, virtual server resource changes, and application password resets • Identify recurring issues and initiate problem tickets • Recommend improvements to supported hardware and software, including security posture enhancements • Maintain accurate real-time timesheets and detailed troubleshooting and client communication notes • Participate in the on-call rotation one week every 3–4 months • Support client success by resolving complex technical issues and following the VC3 Way standards and processes

🎯 Requirements

• 2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3 • 2+ years of experience managing Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMware • CompTIA Network+ or A+, Microsoft 365, or Azure certifications highly desired • Expertise with Active Directory and Group Policy Management • Strong background working in Microsoft 365 Partner Center/Entra ID • Selected applicant subject to criminal and department of motor vehicles background checks • May be required to meet CJIS requirements post-employment

🏖️ Benefits

• Remote-first flexibility, with some roles including an onsite component depending on team needs • Company-paid time off • Mental health and leave support through the Employee and Family Assistance Program • Company-matched 401(k)/RRSP plans • Leadership Academy • Monthly learning sessions • Mentorship programs • Learning reimbursements • Internal career fairs • Job shadowing • Personalized career-pathing and internal mobility • Autonomy and recognition • Criminal and department of motor vehicles background checks • Potential post-employment requirement to meet Criminal Justice Information Systems (CJIS) requirements

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