Tier 2 Systems Engineer

🕒 September 18

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 44%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 53 days.
• Jobs at this company usually fill in 24 days.
• Reposted 2 times.
• No salary listed.

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Provide Tier 2 support via phone, ticketing system, email, and remote tools • Troubleshoot and resolve escalated incidents involving workstations, servers, networks, and cloud services • Own tickets through resolution with timely communication and documentation • Collaborate with Tier 1 and Tier 3 resources on complex issues and knowledge transfer • Support and maintain Microsoft Windows Server and desktop environments, including AD, DNS, DHCP, GPO, and file/print services • Administer Microsoft 365, Exchange Online, Teams, OneDrive, and related services • Perform user and group administration across various systems • Assist with switches, firewalls, wireless, VPN, and other network devices • Monitor client environments using RMM and monitoring tools, respond to alerts, and remediate issues • Perform routine maintenance, including patching, updates, backups, AV/EDR checks, and capacity management • Participate in implementation and upgrade projects, including migrations, standardization, and new deployments • Contribute to SOPs, documentation, and knowledge base articles • Support endpoint protection, MFA, email security, and backup/recovery solutions • Assist with security alerts and incidents according to established playbooks • Follow best practices for system hardening, access control, and data protection • Mentor Tier 1 technicians and improve team capability • Provide feedback to improve tools, processes, and service delivery • Maintain customer relationships focused on responsiveness, quality, and professionalism • Work Monday through Friday, 8:00 AM to 5:00 PM, supporting a 24/7 operations center • Support Magna5’s managed IT, cybersecurity, cloud hosting, backup/disaster recovery, and network connectivity services for business customers

🎯 Requirements

• 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent) • Strong experience with Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+) • Experience with Active Directory, DNS, DHCP, and Group Policy • Microsoft 365 administration experience, including Exchange Online, Teams, and basic security/compliance settings • Experience with remote support tools and RMM/monitoring platforms • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts • Experience troubleshooting common business applications, printers, and peripherals • Excellent customer service, communication, and documentation skills • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment • Must be authorized to work in the United States • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) • Preferred: experience working for an MSP or in a multi-client support environment • Preferred: Microsoft Azure, Intune/Endpoint Manager, or other cloud platform experience • Preferred: experience with Watchguard, Fortinet, Palo Alto, or other common firewall vendors • Preferred: backup/DR solutions and virtualization experience, including Veeam, Commvault, Datto, VMware, or Hyper-V • Preferred: security tools experience, including EDR, email security gateways, and web filters • Preferred: relevant certifications such as CompTIA Network+, Security+, Server+, Microsoft certifications, or vendor certifications • Strong analytical and problem-solving skills • Customer-focused mindset and ability to explain technical issues in business-friendly terms • Self-motivated and able to work independently in a remote environment • Ability to collaborate effectively across functions and levels • Willingness to learn new technologies and continuously improve

🏖️ Benefits

• Paid time off including paid holidays and floating holidays • 100% remote work with no plans of returning to the office • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Training program to enhance education, knowledge, and skillsets • Career path into new technology and senior positions

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