Customer Experience Intern

Job not on LinkedIn

🔥 1 hour ago

🍑 Georgia – Remote

🍑 Georgia – Remote

💵 $20 - $25 / hour

👨‍🎓 Internship

⚪️ Entry-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 32 days.

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

☁️ SaaS

💰 $500M Private Equity Round on 2019-01

Consulting • Logistics • SaaS

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Support the team in protecting customer trust during complex delivery challenges and escalations • Work directly with the Customer Advocate Program Director • Build playbooks, templates, and executive communications to keep cross-functional teams aligned and customers confident • Partner with Customer Success, Support, and other customer-facing teams • Improve customer adoption, satisfaction, and retention • Turn lessons from past escalations into reusable playbooks, checklists, and operating standards • Develop and maintain escalation intake, status update, stakeholder communication, and post-escalation review templates • Write and edit internal updates and stakeholder communications • Identify process gaps and recommend practical improvements • Research customer experience best practices and recommend applicable ideas • Gather customer feedback from surveys, interviews, and support interactions and synthesize actionable insights

🎯 Requirements

• Rising Junior or Senior pursuing a Bachelor’s degree in an accredited college or university • Curiosity about customer experience, B2B technology, and how teams work together to solve problems • Excellent written, verbal and communication skills • Willingness to learn about technology • Proficiency in Windows and Microsoft Office • Proficient with MS-Excel with a passion for data analysis • Ability to work independently with limited direction in a fast-paced environment • Must be a high-energy, motivated self-starter

🏖️ Benefits

• Paid Company Holidays during your internship • Tech Stipend to help set up your workspace • 8 Hours of Paid Volunteer Time through our Veeam Cares Program • Personal and Professional Development through our Internship Program • Paid internship

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