Senior Vice President, Client Delivery

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Provide leadership and strategy for Client Success and Revenue Cycle operations for RP • Establish and maintain senior-level relationships with key clients; serve as trusted advisor • Ensure delivery of best-in-class service and client satisfaction across all engagements • Lead client retention and growth strategies, including expansion within existing accounts • Partner with Growth teams to support new business development and client acquisition • Oversee successful onboarding and implementation of new clients • Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management • Drive operational performance through KPIs, benchmarking, and continuous improvement • Ensure optimization of workflows, policies, and best practices across service delivery • Monitor financial and operational trends; proactively identify risks and opportunities • Own action plans for performance gaps, including client escalations and service line watchlists • Provide executive oversight for system enhancements and technology enablement • Own performance of key financial metrics including collections, AR health, and productivity • Leverage data and analytics to drive decision-making and operational improvements • Deliver executive-level reporting and insights to senior leadership • Ensure alignment to enterprise financial goals and client contractual expectations • Build, lead, and develop a high-performing, globally distributed team • Drive a culture of accountability, performance, and continuous development • Oversee talent strategy including hiring, coaching, succession planning, and engagement • Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery • Act as a key contributor to enterprise strategic planning • Promote alignment across departments to drive end-to-end client outcomes

🎯 Requirements

• Bachelor’s Degree in Healthcare Administration, Business Administration, or related field required • Master’s Degree preferred • 10+ years of progressive leadership experience in Revenue Cycle Management and/or Client Services • Demonstrated experience leading large, complex teams and client portfolios • Strong background in healthcare, RCM, or payer/provider environments • Deep expertise in revenue cycle operations, metrics, and healthcare billing practices • Strong financial acumen and data-driven decision-making capabilities • Proven ability to lead operations and drive performance outcomes • Executive presence with strong communication and relationship management skills • Ability to influence across all levels of the organization and with external stakeholders • Strategic thinker with strong problem-solving and continuous improvement mindset • Experience managing global teams • Advanced proficiency in reporting, analytics, and business tools • Ability to read, understand, and apply state/federal laws, regulations, and policies.

🏖️ Benefits

• Ventra performance-based incentive plan • Referral Bonus • Equality and inclusion commitment • Reasonable accommodations for individuals with disabilities