Supervisor, Credits

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Oversee the daily operations of the Refunds department • Supervise and train assigned staff • Conduct performance appraisals and make employment and discipline recommendations • Coordinate work assignments • Manage credit balance inventory and resolve patient and insurance refund requests within expected turnaround times • Track trends and identify opportunities for enhancements, innovative solutions, and continuous process improvements • Track, maintain, and monitor employee metrics • Ensure quality audits are completed timely and consistently • Interact with clients and Client Services teams by answering inquiries and providing credit balance reports and project updates • Participate in the development and delivery of employee training courses and materials

🎯 Requirements

• High School Diploma or Equivalent • Two (2) years of experience reading medical Explanation of Benefits (EOB) statements and understanding credit balance/refund management • One (1) year of experience posting medical payments to billing • Six (6) months of supervisory/management/leadership experience preferred • Experience processing electronic and manual payer EOBs, including insurance allowable, patient portions, denials, adjustments, and contractual allowances • Strong working knowledge of department roles and responsibilities • Strong supervisory/management skills • Strong oral, written, and interpersonal communication skills • Strong word processing, spreadsheet, database, and presentation software skills • Strong mathematical skills with whole numbers, fractions, percentages, and decimals • Strong Excel experience using pivot tables and analyzing large datasets • Strong time management, critical thinking, and organizational skills • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to remain flexible and work within a collaborative and fast-paced environment • Ability to communicate with diverse personalities in a tactful, mature, and professional manner

🏖️ Benefits

• Ventra performance-based incentive plan • Discretionary incentive bonus in accordance with company policies • Referral bonus for referring a friend • Reasonable accommodations for qualified individuals with disabilities