Senior Business Analyst, Salesforce

Job not on LinkedIn

🔥 1 minute ago

🌐 United States, Canada – Remote

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💵 $84.5k - $117.5k / year

⏰ Full Time

🟠 Senior

🌐🕵️ Salesforce Analyst

👻 Ghost score 1%

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Logo of Veradigm®

Veradigm®

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 $75M Post-IPO Debt - Veradigm on 2025-06

Healthcare • SaaS • Healthcare Insurance

Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.

📋 Description

• Manage intake of business requests by clarifying problems, defining scope, assessing business value, and preparing work for the delivery backlog • Run requirements sessions with stakeholders across Sales, Finance, Professional Services, Customer Success, and Marketing • Document current-state and future-state business processes and identify gaps, risks, and improvements • Write user stories, acceptance criteria, and process flows in Jira; maintain documentation in Confluence • Own backlog readiness and ensure work is defined, prioritized, and ready before sprint planning • Participate in Agile Scrum ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives • Work with developers, administrators, and QA through delivery; answer requirements questions, support testing, and confirm solutions meet acceptance criteria • Analyze cross-system processes and data flows across Salesforce, Zuora, Kantata, Gainsight, and Boomi integrations • Help prioritize work using data, business impact, and tradeoffs • Set and maintain requirements and documentation standards • Influence stakeholders at all levels and challenge incomplete, conflicting, or low-value requests • Support user acceptance testing, release communications, and change management

🎯 Requirements

• 4+ years of business analysis experience with enterprise business applications • 3+ years of hands-on business analysis on Salesforce, such as Sales Cloud, Service Cloud, or CPQ • Ability to apply business analysis skills across multiple platforms and quickly learn new systems • Strong experience in Agile Scrum environments, including writing user stories and acceptance criteria • Hands-on experience with Jira and Confluence • Experience with process mapping and documentation, such as BPMN, swimlane diagrams, Visio, or Lucidchart • Ability to influence senior stakeholders without direct authority • Excellent written and verbal communication skills • A bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience • Must be legally authorized to work in the United States or Canada • Visa sponsorship is not offered

🏖️ Benefits

• Holidays • Vacation • Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Retirement savings • Professional development support • Flexible work arrangements/tools • AI tools for drafting requirements, mapping processes, and analyzing data

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