Field and Internal Service Supervisor

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🔥 0 minutes ago

🗽 New York, Massachusetts – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $85k - $105k / year

⏰ Full Time

🟠 Senior

🔴 Lead

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Veralto

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Veralto is a global enterprise comprising 13 operating companies and over 300 locations worldwide. With a workforce of 16,000 associates, Veralto focuses on impactful work in areas crucial to everyday life, such as water, food, and medicine. The company's Water Quality division manages, treats, purifies, and protects water on a global scale, while the Product Quality & Innovation division ensures the safety and authenticity of essential goods in the global supply chain. Committed to fostering a diverse and inclusive workplace, Veralto invests in its employees' growth through hands-on learning and career development opportunities, supported by a global network and the resources of an S&P 500 company.

📋 Description

• Supervise day-to-day internal and field service operations across applicable products • Provide technical coverage during staffing gaps when required • Set daily and short-term technician priorities while balancing customer commitments, capacity, and operational targets • Ensure standardized execution of installation, calibration, testing, repair, and packaging processes • Lead, coach, and develop internal and field service teams • Own career development, onboarding, and skill development planning • Address performance concerns through feedback, coaching, and corrective actions • Foster collaboration between internal service, field service, and cross-functional partners • Support customer and channel partner escalations and technical training • Prepare, execute, and follow up on internal service audits and corrective actions • Ensure service documentation, reporting, and records meet regulatory, safety, and quality requirements • Review service performance data and drive corrective actions, retraining, or process updates • Own KPIs for internal and field service teams • Allocate resources and adjust staffing with peer supervisors and functional leaders • Interface with Engineering, Quality, and Maintenance to resolve technical issues • Troubleshoot operational and personnel issues, diagnose root causes, and lead sustainable corrective actions • Travel up to 20%-30%

🎯 Requirements

• 8+ years of experience in service, manufacturing, or related technical environments supporting electro-mechanical systems • Demonstrated leadership or supervisory experience in service or operations environments • Advanced troubleshooting, problem-solving, and decision-making skills across internal and field settings • Strong working knowledge of service workflows, quality systems, safety practices, and continuous improvement principles • Proven ability to document service activity, audits, and corrective actions accurately and consistently • Effective communication and collaboration skills • Physical ability to support service work as needed • Ability to travel up to 20%-30%

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) for eligible employees